flight delayed and ZERO customer service - trip ruined

Review of alx about the flight Brussels Airlines between Tel Aviv and Brussels on 03/08/2017 in Business
alx SN / BEL TLV / BRU
Note: This review is about an experience that happened more than 2 years ago.

Well I'm not on the flight yet because it's delayed. It's delayed so badly that I'll miss my connection. The Brussels Airlines customer service manager here says "he can't access ongoing flights from Brussels" to my final destination, and he's too busy to talk to me or contact a colleague in Brussels who can do his job for him.

So the instructions I get? Get on the delayed flight when it arrives and hope for the best. Who knows when I will arrive at my destination? The only thing they can tell me is it won't be today.

They refuse to book me onto another airline, so I'm sitting here at the airport, fully expecting to waste ~12 hours each way travelling for a one day trip where I will completely miss the appointment even though I planned to land a day early!

Could it be worse?

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
On board
Costumer service
1 / 5
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By alx, about Brussels Airlines, , close to Israel
Posted online by admin, on 3 August 2017, view original version
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