Do not recommend

Review of Nicole0370 about the flight Brussels Airlines between New York Jfk and Brussels on 14/05/2017 in Economy
Nicole0370 SN / BEL JFK / BRU
Note: This review is about an experience that happened more than 2 years ago.

I flew from JFK airport to Brussels airport and was very uncomfortable.

It was very tight and it was hard to plug in earbuds and chargers on the seats.

They also have absolutely terrible customer service. I was on the phone with them trying to extend and the woman was yelling at me telling me it was too late and that I should've called the day before. I called the day before and I had the 6 attempts recorded in my phone but they dismissed it saying that they would've picked up.

Also after trying to reach them, I emailed them that same day that I tried to get through so at least they would see that I tried, and again they dismissed it.They are very hard to reach since they are open only for 3 hours and don't pick up all the time.

I would not recommend this airline to anyone, especially if you need customer service.

General
Overall rating
1 / 5
Value (price + quality)
2 / 5
On the ground
Check-in and boarding
3 / 5
On board
Comfort
2 / 5
Costumer service
2 / 5
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By Nicole0370, about Brussels Airlines, , close to Oak Lawn, Illinois, United States, via its phone
Posted online by Nicolas, on 24 May 2017, view original version
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