I flew from JFK airport to Brussels airport and was very uncomfortable.
It was very tight and it was hard to plug in earbuds and chargers on the seats.
They also have absolutely terrible customer service. I was on the phone with them trying to extend and the woman was yelling at me telling me it was too late and that I should've called the day before. I called the day before and I had the 6 attempts recorded in my phone but they dismissed it saying that they would've picked up.
Also after trying to reach them, I emailed them that same day that I tried to get through so at least they would see that I tried, and again they dismissed it.They are very hard to reach since they are open only for 3 hours and don't pick up all the time.
I would not recommend this airline to anyone, especially if you need customer service.
Are you a representative of Brussels Airlines and would like to reply to this review or be notified by email when reviews are published about your airline company? Please contact us!