Brussels Airlines

164 reviews - - Updated 2 hours ago
SN / BEL

flight delayed and ZERO customer service - trip ruined



Well I'm not on the flight yet because it's delayed. It's delayed so badly that I'll miss my connection. The Brussels Airlines customer service manager here says "he can't access ongoing flights from Brussels" to my final destination, and he's too busy to talk to me or contact a colleague in Brussels who can do his job for him.

So the instructions I get? Get on the delayed flight when it arrives and hope for the best. Who knows when I will arrive at my destination? The only thing they can tell me is it won't be today.

They refuse to book me onto another airline, so I'm sitting here at the airport, fully expecting to waste ~12 hours each way travelling for a one day trip where I will completely miss the appointment even though I planned to land a day early!

Could it be worse?

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Business TLV - BRU 08/2017
alx

pathetic experience



I was travelling alone and was on an aisle seat. the seats were small and not comfortable. the person sitting next to me almost encroached my seat...

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Economy BOM - BRU 05/2017
MIM

The worst flight of my life



I travelled with my 3 month old baby and it was the worst experience of my life ! As i arrived on board with my pram folded as a bag, they took it away from me despite agreeing to it at the desk, without giving me a ticket for it or protect it, I had to verbally fight to get my textile baby carrier on board. Then the cabin crew literally thrown a "gift" on my baby chest while i was breastfeeding. No empathy, no help, no manners. Terrible.

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Economy plus TLS - DME 06/2017
Laetitia Flash M.

Do not recommend



I flew from JFK airport to Brussels airport and was very uncomfortable.

It was very tight and it was hard to plug in earbuds and chargers on the seats.

They also have absolutely terrible customer service. I was on the phone with them trying to extend and the woman was yelling at me telling me it was too late and that I should've called the day before. I called the day before and I had the 6 attempts recorded in my phone but they dismissed it saying that they would've picked up.

Also after trying to reach them, I emailed them that same day that I tried to get through so at least they would see that I tried, and again they dismissed it.They are very hard to reach since they are open only for 3 hours and don't pick up all the time.

I would not recommend this airline to anyone, especially if you need customer service.

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Economy JFK - BRU 05/2017
Nicole0370

Unsympathetic



It was well flown. Landed in one piece etc. However, it was the first leg of a trip to Canada, no food was served and the staff were unsympathetic and disempowered.

I got the impression staff wanted to help more but company policy and culture prevented it. Will not fly with them again if I can help it.

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Economy MAN - BRU 01/2017
Joe P.

Never again !



On the 28th of August I have flown with Brussels Airlines from Brussels to Manchester, UK. The flight it self was good. Friendly crew and clean...

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Economy BRU - MAN 08/2016 2 reactions
DVass

This airline has terrible client service



My friend luggage was lost when she was flying to Prague. She needed to buy basic things. Since she does not speak English I fill out the luggage lost form- the case Case no. 1607-SN-02410.

There is no communication from the airlines side whatsallever. There is no phone number to call regarding this. I did not see such customer service long time.

I was told by guys on Prague airport that Brussels airlines are well known for losing luggages a lot.

On the flight, when you ask for blanket cause there is cold, you do not receive anything. Really weird value for the money.

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Economy VNO - PRG 06/2016
Petr K.

A disappoint experience with Brussel Airlines



I had an excellent trip from Toronto to Belgium, airhostess and crew as nice from Toronto to Belgium with great service.

However, the trip from Belgium to Accra on Brussel Airlines flight 277 on July 9, 2016 and return on flight 278 on August 6, 2015 were the most horrible flight I had ever had.

The crew were very disrespectful. The washroom in the plane was dirty and smelling with no tissue paper right from the beginning of the flights when I went to use the washroom. The plane was smelling and dirty in the cabin.

The services were horrible and the air hostess pretend they could not speak English anytime passengers ask for their assistance. I am wondering if the same airline should have 2 different level of services for their America-Europe trip and that for their Europe-Africa trips.

I will advise the authorities to find out how the same airline can offer a good service on one leg of the trip and horrible service on the other.

I don't advise anyone to use Brussel Airlines from Europe to Africa. Thank you.

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Economy ACC - BRU 07/2016
HAC

Seems usual to miss the connecting flights



We travelled from Stockholm to Lisbon through Brussels and back. The departure time was not kept with the planes to Brussels in both directions. We managed to catch the connection towards Lisbon but our baggage did not.

They lost our baggage and did not find it for a day. On the way back we missed the connection and had to wait two more hours to get home.

There was very little compensation for our lost time and I did not feel that the Airline cared about our experience. We were upset.

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Economy BMA - LIS 06/2016
nagyjani
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164 traveler reviews

Overall rating

2,63 / 5
2.63 stars over 5 - Based on 86 customers reviews
5 stars
19%
4
14%
3
19%
2
9%
1
40%

Ranking

65

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Ratings summary

Value (price + quality) 2,8 / 5
Comfort 3,13 / 5
Costumer service 2,88 / 5
Your opinion of security 3,59 / 5
Food 2,81 / 5
Management of luggage 2,76 / 5
Comfort 3,13 / 5
Detailed ratings »

Opinions about Brussels Airlines

Author Title Rating
lionel1977 New Year's Flight 4/5
lionel1977 1st Flight of the Year and it was Delayed 3/5
MIM pathetic experience 1/5
Opinions about Brussels Airlines

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  • Au dessus des Alpes
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  • Délicieux et copieux repas
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7 contacts

Find the best way to contact your airline.

Sales  France

Phone: +32 (0)2 723 23 62 (Appel vers la Belgique)

Is it working? 12 positiv votes 21 negativ votes
Updated on 4 July 2017 | Report a problem

Reservation  Belgium

Phone: 0902 51 600 (€0,750 par minute (€0,051 à la réponse))

Is it working? 6 positiv votes 14 negativ votes
Updated on 17 August 2017 | Report a problem

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