Brussels Airlines

156 reviews - - Updated 3 hours ago
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156 traveler reviews

Overall rating

2,82 / 5
2.82 stars over 5 - Based on 92 customers reviews
5 stars




Ratings summary

Value (price + quality) 2,9 / 5
Comfort 3,25 / 5
Costumer service 2,92 / 5
Your opinion of security 3,74 / 5
Food 2,83 / 5
Management of luggage 2,84 / 5
Comfort 3,25 / 5
Detailed ratings »

Opinions about Brussels Airlines

Author Title Rating
lionel1977 New Year's Flight 4/5
lionel1977 1st Flight of the Year and it was Delayed 3/5
DVass Never again ! 1/5
Opinions about Brussels Airlines

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Do not recommend

I flew from JFK airport to Brussels airport and was very uncomfortable.

It was very tight and it was hard to plug in earbuds and chargers on the seats.

They also have absolutely terrible customer service. I was on the phone with them trying to extend and the woman was yelling at me telling me it was too late and that I should've called the day before. I called the day before and I had the 6 attempts recorded in my phone but they dismissed it saying that they would've picked up.

Also after trying to reach them, I emailed them that same day that I tried to get through so at least they would see that I tried, and again they dismissed it.They are very hard to reach since they are open only for 3 hours and don't pick up all the time.

I would not recommend this airline to anyone, especially if you need customer service.

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Economy JFK - BRU New


It was well flown. Landed in one piece etc. However, it was the first leg of a trip to Canada, no food was served and the staff were unsympathetic and disempowered.

I got the impression staff wanted to help more but company policy and culture prevented it. Will not fly with them again if I can help it.

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Economy MAN - BRU 01/2017
Joe P.

Never again !

On the 28th of August I have flown with Brussels Airlines from Brussels to Manchester, UK. The flight it self was good. Friendly crew and clean...

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Economy BRU - MAN 08/2016 2 reactions

This airline has terrible client service

My friend luggage was lost when she was flying to Prague. She needed to buy basic things. Since she does not speak English I fill out the luggage lost form- the case Case no. 1607-SN-02410.

There is no communication from the airlines side whatsallever. There is no phone number to call regarding this. I did not see such customer service long time.

I was told by guys on Prague airport that Brussels airlines are well known for losing luggages a lot.

On the flight, when you ask for blanket cause there is cold, you do not receive anything. Really weird value for the money.

Read more about « This airline has terrible... »
Economy VNO - PRG 06/2016
Petr K.

A disappoint experience with Brussel Airlines

I had an excellent trip from Toronto to Belgium, airhostess and crew as nice from Toronto to Belgium with great service.

However, the trip from Belgium to Accra on Brussel Airlines flight 277 on July 9, 2016 and return on flight 278 on August 6, 2015 were the most horrible flight I had ever had.

The crew were very disrespectful. The washroom in the plane was dirty and smelling with no tissue paper right from the beginning of the flights when I went to use the washroom. The plane was smelling and dirty in the cabin.

The services were horrible and the air hostess pretend they could not speak English anytime passengers ask for their assistance. I am wondering if the same airline should have 2 different level of services for their America-Europe trip and that for their Europe-Africa trips.

I will advise the authorities to find out how the same airline can offer a good service on one leg of the trip and horrible service on the other.

I don't advise anyone to use Brussel Airlines from Europe to Africa. Thank you.

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Economy ACC - BRU 07/2016

Seems usual to miss the connecting flights

We travelled from Stockholm to Lisbon through Brussels and back. The departure time was not kept with the planes to Brussels in both directions. We managed to catch the connection towards Lisbon but our baggage did not.

They lost our baggage and did not find it for a day. On the way back we missed the connection and had to wait two more hours to get home.

There was very little compensation for our lost time and I did not feel that the Airline cared about our experience. We were upset.

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Economy BMA - LIS 06/2016

Vol retour

Après une semaine à Vienne et avoir visité et avoir entendu parler de Sisi, les vacances sont finies. Mon vol SN2906 partant à 18:05.

Après avoir fait mon check-in online sur mon téléphone, j'ai pris le train et une fois arrivé à l’aéroport je suis passé par la sécurité directement et prêt à embarquer. J'ai voulu acheter un porte clé à l’aéroport qui m'a coûter 10 euros, une arnaque mais j'avais oublié d’acheter des porte clés donc je l'ai acheté. Conseil : n'achetez pas de souvenir à l’aéroport !

Mon vol est arrivé en retard de 15 minutes, j'ai eu peur car j'avais une connexion pour Birmingham 1 heure plus tard mais l'avion est arrivé et nous avons embarqué pas longtemps après. L'embarquement s'est fait vite.

Décollage sous la pluie. Nous sommes arrivés en retard à Bruxelles, je suis sorti le plus vite possible pour pouvoir prendre mon vol.

Pas d’écran pour suivre le vol. Dommage.

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Economy VIE - BRU 12/2015


I took this flight as a continuation of my flight from Birmingham. I arrived at the Brussels airport on time at 12:20 pm. My flight to Vienna was...

Read more about « Comfortable. »
Economy BRU - VIE 12/2015 1 reactions 7 views

Small Plane.

I took flight SN2038 leaving from Birmingham at 10:30 and going to Brussels. This was the first time I'd taken a European flight on Star...

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Economy BHX - BRU 12/2015 5 views

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7 contacts

Find the best way to contact your airline.

Sales  France

Phone: +32 (0)2 723 23 62 (Appel vers la Belgique)

Is it working? 12 positiv votes 20 negativ votes
Updated on 24 March 2017 | Report a problem

Reservation  Belgium

Phone: 0902 51 600 (€0,750 par minute (€0,051 à la réponse))

Is it working? 5 positiv votes 14 negativ votes
Updated on 3 March 2017 | Report a problem

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