Incredibly Inflexible

Review of Oktavia about the flight Scandinavian Airlines System between Manchester and Stockholm Arlanda on 07/03/2018 in Economy
Oktavia SK / SAS MAN / ARN

I booked to fly from Manchester to Arlanda and a couple of months later, due to personal circumstances (I am a doctor and work commitments changed), I had to change my departure city to Edinburgh. I called their customer service 3 times, and though polite, they were completely inflexible about letting me do this.

I was instructed to cancel my booking (no refund of course), and make a new one. One of the girls at least checked with her supervisor (supposedly) about maybe getting my an offer/discount for my new booking, but of course there was no such luck.

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
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By Oktavia, about Scandinavian Airlines System, , close to Edinburgh, Scotland, United Kingdom
Posted online by admin, on 7 March 2018, view original version
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