I booked to fly from Manchester to Arlanda and a couple of months later, due to personal circumstances (I am a doctor and work commitments changed), I had to change my departure city to Edinburgh. I called their customer service 3 times, and though polite, they were completely inflexible about letting me do this.
I was instructed to cancel my booking (no refund of course), and make a new one. One of the girls at least checked with her supervisor (supposedly) about maybe getting my an offer/discount for my new booking, but of course there was no such luck.
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