Deceptive About Reserved Paid Seats.

Review of bardit about the flight Scandinavian Airlines System between Paris Charles De Gaulle and Oslo on 07/07/2016 in Economy
bardit SK / SAS CDG / OSL
Note: This review is about an experience that happened more than 3 years ago.

SAS is an airline that, without actually saying so, has all the hallmarks of a low-cost. In particular, you had to pay for drinks on board and for reserved seats. Otherwise, the flights left on time and the comfort and cleanliness were standard.

We reserved seats for three people: the cost was high: 42 euros per person for a Paris-Longyearbyan round trip flight via Oslo. What they didn't tell us that reserved seats aren't guaranteed and so even though we wanted to be together at the front of the plane, we ended up separated in the back.

Of course I e-mailed customer service and requested reimbursement but as of now, three weeks later, I haven't had any response.

Overall rating
2 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
3 / 5
On board
2 / 5
Costumer service
2 / 5
Your opinion of security
2 / 5
1 / 5
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By bardit, about Scandinavian Airlines System, , close to Aux Marais, Oise, France
Posted online by Nicolas, on 29 August 2016
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This review is also available in French.

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