SAS no longer have a dedicated team in France but instead French speakers based in Estonia, and they're not the nicest.
The Parisian staff on the ground and in the (very modest) lounge were absolutely lovely, and very helpful.
The flight was fine and the seat pitch was good, though it was the first row we're talking about. The seat was a little cramped but comfortable. The snack you get in business class is light but fresh. SAS obviously have a particular ethic in place: employ a team of staff who are diverse in terms of age and ethnicity. Swedish simplicity.
Personally, I like this airline a lot.
Are you a representative of Scandinavian Airlines System and would like to reply to this review or be notified by email when reviews are published about your airline company? Please contact us!