A non-existent baggage service

Review of Marie L. about the flight Scandinavian Airlines System SK839 between Bergen and Paris Charles De Gaulle on 14/04/2014 in Economy
Marie L. SK / SAS BGO / CDG
Note: This review is about an experience that happened more than 2 years ago.

After one year in Norway, I returned to France. For this flight, they bought me tickets with the airline SAS. I usually travel with Norwegian.
I also had to pay to check an extra bag.

The SAS personnel present at the check-in counter helped me validate my two bags. The personnel also told me not to pay for an extra carry-on because I only had two small ones.

My first flight (Bergen-Oslo) went well, with no delays, but seats that were not as comfortable as those of Norwegian. There was no TV and no WiFi on the plane, but coffee and tea were free.

On my second flight (Oslo-Paris), there was a delay. We were supposed to take off at 5:10 p.m., which is when I boarded the plane. The airplane was in the same condition as the one of the first flight.

The problems began when I arrived in Paris. Of the two bags, only one arrived. I was told the second had not made the connection in Oslo and would be on a flight that night or on the following morning. Today is Saturday morning and I still don't have my bag. I have tried to contact them for two days. I was on standby for 45 minutes before I could talk to someone.

SAS and StarAlliance have a website at our disposal that lets you trace your luggage. On Thursday evening, I noticed that it had been flown to Paris. I live in Normandy, so I'm only two hours away from Paris.

During my stay in Norway, one of my colleagues also had baggage problems. She travelled with Norwegian. Her luggage did not make the connection in Oslo. She got her luggage in the afternoon. And the distance between the airport and the city where I used to work is the same distance as Paris-Normandy.

I am rather dissatisfied with this airline. Even though SAS is not a low-cost like Norwegian, it's better to travel with Norwegian than with SAS.

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
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By Marie L., about Scandinavian Airlines System, , close to Offranville, Haute-Normandie, France
Posted online by HappyFlight, on 19 April 2014
This review has been read 250 times
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filicka replied Translate

Sur le même genre de problème j'ai pris contact avec SAS et fourni les justificatifs des frais afférents au retard de bagage (arrivée l'hiver a Kiruna en gants de ville). SAS m'a remboursée avec courtoisie et promptitude.
Mon conseil : Garder vos tickets de parking de CDG et demander a SAS de les rembourser

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