Scandinavian Airlines System

60 reviews - - Updated 9 hours ago

Crew disaster

Really bad air hostess, impolite, rude with kids, without respects for passenger.

Old fat and ugly air monster... For the rest that was ok, departure and arrival on time.

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Economy CPH - IAD 01/2017
Piero F.

Not good, no tv disgusting flight

Seating not good in the middle and no tv.

Just boring food not very good.

Landing bumpy temperature very hot.

Luggage 30kg only.

No good flight and no good service.

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Business LHR - ISB 12/2016

Deceptive About Reserved Paid Seats.

SAS is an airline that, without actually saying so, has all the hallmarks of a low-cost. In particular, you had to pay for drinks on board and for reserved seats. Otherwise, the flights left on time and the comfort and cleanliness were standard.

We reserved seats for three people: the cost was high: 42 euros per person for a Paris-Longyearbyan round trip flight via Oslo. What they didn't tell us that reserved seats aren't guaranteed and so even though we wanted to be together at the front of the plane, we ended up separated in the back.

Of course I e-mailed customer service and requested reimbursement but as of now, three weeks later, I haven't had any response.

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Economy CDG - OSL 07/2016


This airline is not to be taken for a long flight.

You have no space for your legs and so you can not sleep, almost nothing to drink, the movies all start at the same time so if you fall asleep at the beginning, you lost it.

Almost no choise because there is like 5 or 6 movies.

For a 11 hours flight, it is extremely boring.

I will not take this companie anymore. I have been extremely desappointed.

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Economy CPH - HND More than 2 years 3 views

Pleasant Flight.

A pleasant flight with a flight crew that was helpful and cheerful and smiling. Just as good as Air France. The plane was clean and boarding was...

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Economy CDG - ARN More than 2 years 154 views

Smeared windowpanes...

The overall flight and cabin service was acceptable. I'm flying quite a bit and like to have a window seat in order to shoot pics and admire the...

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Economy LUX - CPH More than 2 years 10 views

Hello to disorganization and delay

We left for Santorini with pathetic organization and a delay of about 45 minutes.

Once on board, we realized that the other passengers had already been on the plane for 15 minutes. Once we had taken off, the cabin attendant, with the help of a list, moved the around while we were in the air. As for me, I ended up alone with my friend in another seat! A super trip! The airline didn't take the trouble to serve us a meal even though it was lunchtime. On the other hand, you had to pull out your Blue Card to be fed. Luckily the coffee was free! On Air France the meal is included and it's cheaper than this airline. Very disappointed!

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Economy JTR - OSL More than 2 years 1 reactions 50 views

Not anymore up to date

Flight was in connection with a pre flight from Munich so no check-in experience in CPH.

Lounge is good with all what we can needed and ideally situated at the front of the passport control area.

Boarding was ok with priority for biz class passengers.
The seats are not anymore in line with the current business products. The A340 will be replaced and it the time for that has come.

Food was ok but the champagne was warm.
IFE was nearly so bad as my old TV with only 6 channels

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Business CPH - NRT More than 2 years 3 views

Not so good

Check-in online was quick and easy but no possibility to use the app and passbook. Security control as usual in Munich very quick. Business lounge overcrowded and loud due to a lot of family with childrens. Seat confort is ok but you pay for business and you have a neighbor. No other airline in Europe do it like this. Meal was ok but also not really good presented. We arrived on time

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Business MUC - CPH More than 2 years

Swedish simplicity

SAS no longer have a dedicated team in France but instead French speakers based in Estonia, and they're not the nicest.

The Parisian staff on the ground and in the (very modest) lounge were absolutely lovely, and very helpful.

The flight was fine and the seat pitch was good, though it was the first row we're talking about. The seat was a little cramped but comfortable. The snack you get in business class is light but fresh. SAS obviously have a particular ethic in place: employ a team of staff who are diverse in terms of age and ethnicity. Swedish simplicity.
Personally, I like this airline a lot.

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Business CDG - ARN More than 2 years 2 reactions 88 views
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60 traveler reviews

Overall rating

3,17 / 5
3.17 stars over 5 - Based on 23 customers reviews
5 stars




Ratings summary

Value (price + quality) 3,09 / 5
Comfort 3,17 / 5
Costumer service 3,32 / 5
Your opinion of security 4,09 / 5
Food 2,45 / 5
Management of luggage 4,06 / 5
Comfort 3,17 / 5
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38 travelers pictures

Discover your next flight in pictures

  • Pavillon bleu et moteurs rouges : SAS
  • La compagnie qui connecte le mieux l'Europe du Nord au reste du monde! Vraiment? Bah...c'est triste.
  • Avions Aegean à l'aéroport d'Athènes.
  • Avion
  • Menu Europe
  • Le 737-800 qui nous emmènera à Francfort
  • Leaving Copenhagen Airport
  • Flight pictures #8
  • Reaching Stockholm in a never ending cloudy sky.
  • Flight pictures #10
  • Ambiance en cabine
  • Menu Europe
  • Coffee with milk
  • Le repas, froid.
  • Pont Oresund à l'arrivée à CPH
  • Emma Viking
  • Flight pictures #17
  • Flight pictures #18
  • Flight pictures #19
  • Flight pictures #20
  • Vue du hublot
  • Flying over Skåne, the southern tip of Sweden.
  • Description du repas
  • A320 OY-KAU à Arlanda
  • Aéroport de Copenhague
  • Siège classe SAS Plus
  • Flight pictures #27
  • Malmö, at the other side of the Öresund.
  • Flight pictures #29
  • Le pitch
  • Café et gâteaux comme dessert.
  • CRJ 90
  • Flight pictures #33
  • Enough leg space.
  • Kastrup, the SAS hub.
  • The SAS Go cabine
  • Pont de l'Øresund entre Copenhague et Malmö.