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After reading reviews of SAS I was apprehensive as I had never flown it before and read many negative comments. I travel abroad frequently so, although there are definitely some top notch airlines in the superior category, I had no issues with SAS.The plane was clean, inflight staff friendly, food served was adequate and we experienced no delays on 3 out of 4 legs. Plenty of inflight entertainment. We were in economy and leg roomed was what could be expected for the level. My companion watched 4 movies on the way back! Travel was from Chicago, O'Hare to Athens Greece via plane change in Stockholm Sweden.
I booked to fly from Manchester to Arlanda and a couple of months later, due to personal circumstances (I am a doctor and work commitments changed), I had to change my departure city to Edinburgh. I called their customer service 3 times, and though polite, they were completely inflexible about letting me do this.
I was instructed to cancel my booking (no refund of course), and make a new one. One of the girls at least checked with her supervisor (supposedly) about maybe getting my an offer/discount for my new booking, but of course there was no such luck.
SAS is an airline that, without actually saying so, has all the hallmarks of a low-cost. In particular, you had to pay for drinks on board and for reserved seats. Otherwise, the flights left on time and the comfort and cleanliness were standard.
We reserved seats for three people: the cost was high: 42 euros per person for a Paris-Longyearbyan round trip flight via Oslo. What they didn't tell us that reserved seats aren't guaranteed and so even though we wanted to be together at the front of the plane, we ended up separated in the back.
Of course I e-mailed customer service and requested reimbursement but as of now, three weeks later, I haven't had any response.
This airline is not to be taken for a long flight.
You have no space for your legs and so you can not sleep, almost nothing to drink, the movies all start at the same time so if you fall asleep at the beginning, you lost it.
Almost no choise because there is like 5 or 6 movies.
For a 11 hours flight, it is extremely boring.
I will not take this companie anymore. I have been extremely desappointed.
We left for Santorini with pathetic organization and a delay of about 45 minutes.
Once on board, we realized that the other passengers had already been on the plane for 15 minutes. Once we had taken off, the cabin attendant, with the help of a list, moved the around while we were in the air. As for me, I ended up alone with my friend in another seat! A super trip! The airline didn't take the trouble to serve us a meal even though it was lunchtime. On the other hand, you had to pull out your Blue Card to be fed. Luckily the coffee was free! On Air France the meal is included and it's cheaper than this airline. Very disappointed!
Economy JTR - OSL More than 2 years 1 reactions 50 views
Not anymore up to date
Flight was in connection with a pre flight from Munich so no check-in experience in CPH.
Lounge is good with all what we can needed and ideally situated at the front of the passport control area.
Boarding was ok with priority for biz class passengers. The seats are not anymore in line with the current business products. The A340 will be replaced and it the time for that has come.
Food was ok but the champagne was warm. IFE was nearly so bad as my old TV with only 6 channels
