XL Airways France

479 reviews - - Updated 5 hours ago

Do not book

I would not recommend anyone booking a flight with this airline...... ever. Two weeks ago, I had a flight leaving from JFK to CDG on Sunday night. When I got to the airport, there was no one from XL airways there. Over 150 passengers were waiting for a flight that never arrived. The worst part is that I tried getting in touch with the airline in New York and in France and there was no answer. The airline did not even have the decency to send me an email or text that there was no flight. The first time I heard from the airline was Tuesday night informing me that my flight will be leaving Thursday afternoon. It was so unprofessional and honestly appalling. The airline did not value any of the people’s time and did not even care to correspond with passengers until two days later. In addition, I lost money on a flight that I had leaving from Paris to another country.

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Economy JFK - CDG More than 2 years 3 reactions


If you are tempted to fly with this airline because of the wonderful price....DO NOT DO IT. The flight out to Paris was wonderful. The plane was...

Read more about « Terrible »
Economy SFO - CDG More than 2 years 2 reactions

Not recommended for a long-haul flight

Direct flight. We were going to visit our children and grandchildren. There was a very professional flight crew, an OK meal (we were going on a trip and not a gourmet outing).

The lack of legroom and especially the narrowness of the seats were very uncomfortable.

My husband was hospitalized at the Dzaoudzi hospital on arrival (pulmonary embolism), a problem that can occur during long-haul flights.

I appreciated (sarcasm) the video explaining some movements to do during the flight, movements, is it useful to point out, were not possible to do since there was no room.

When I returned with my grandson in July, I chose Air Austral.

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Economy MRS - DZA More than 3 years 5 reactions 178 views

Not recommended

Same as the departure flight or maybe worse, since it was a night flight and I can tell you that 8 hours and 30 minutes without sleeping (there was no space) was long . . . very long.
I do not recommend this airline and for my next trip I will make sure to avoid them.

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Economy SDQ - CDG More than 3 years 3 reactions 108 views

Worst customer service ever

This is one of those you get what you pay for flights. My company booked this - apparently because it was the most affordable flight - without...

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Reply from the airline
Economy JFK - CDG More than 3 years 5 reactions 100 views
Christine K.

An airline to avoid completely

This is a horrible that should be avoided completely. It would be much better to pay a little more than travel with them.

Comfort, quality and service: zero.
Very small seats, straight backs, no curtains next to the toilets, unpleasant staff and an inedible meal if there is a meal. They didn't serve one.

But let's say that that's the price to pay for a low-cost airline. The worst was the quality of their service.

They lost our luggage and made very little effort to find it, they acted like we were liars when we told them that it had important things in it and they owed it to us. They are atrocious. Don't count on them for any goodwill gestures.

I will never, never take this airline again even if they offered, I would refuse.

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Economy CDG - JFK More than 3 years 4 reactions 160 views
Narjès N.

A pleasant surprise (CDG - VRA)

Considering all of the negative reviews, we were pleasantly surprised with this airline. On the departure flight: - Punctual. - The flight...

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Economy CDG - VRA More than 3 years 5 reactions 272 views
marie 72300


No surprises with respect to the trip if not for a huge delay due to the presence of a cyclone in Cuba. We ended up being 5 hours late, but that wasn't the airline's fault.

Really not a very comfortable flight for this distance.

Read more about « AVERAGE »
Economy PUJ - CDG More than 3 years 1 reactions 85 views


Average airline, average staff, average comfort (i.e. mediocre), basic meal and limited punctuality . . .
Basically, don't expect much from this airline. It carries you from one place to another and that's all.

Read more about « AVERAGE FLIGHT »
Economy CDG - PUJ More than 3 years 1 reactions 57 views
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479 traveler reviews

Overall rating

3,09 / 5
3.09 stars over 5 - Based on 11 customers reviews
5 stars




Ratings summary

Value (price + quality) 3,18 / 5
Comfort 2,78 / 5
Costumer service 3,3 / 5
Your opinion of security 3,67 / 5
Food 2,78 / 5
Management of luggage 2,86 / 5
Comfort 2,78 / 5
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6 contacts

Find the best way to contact your airline.

Claiming  France

Relations Clientèle
Service Relations Clientèles Passagers
BP 13760
95727 Roissy CDG Cedex
Phone: +33 (0)9 69 32 09 12 (N° Cristal, prix d’une communication locale)

Is it working? 3 positiv votes 14 negativ votes
Updated on 22 June 2019 | Report a problem


Phone: +33 322 192 504 (Prix d’un appel international accessible uniq)

Is it working? 0 positiv votes 3 negativ votes
Updated on 21 December 2018 | Report a problem

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