XL Airways France : New York Jfk - Paris Charles De Gaulle

18 reviews - - Updated 2 hours ago
SE / XLF JFK / CDG
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18 traveler reviews

Overall rating

1 / 5
1 stars over 5 - Based on 1 customers reviews
5 stars
20%
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2
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1
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Ratings summary

Value (price + quality) 1 / 5
Comfort 2 / 5
Costumer service 1 / 5
Your opinion of security 1 / 5
Food 1 / 5
Management of luggage 1 / 5
Comfort 2 / 5
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Opinions about XL Airways France - JFK ✈ CDG

Author Title Rating
Rivka Do not book 1/5

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Do not book



I would not recommend anyone booking a flight with this airline...... ever. Two weeks ago, I had a flight leaving from JFK to CDG on Sunday night. When I got to the airport, there was no one from XL airways there. Over 150 passengers were waiting for a flight that never arrived. The worst part is that I tried getting in touch with the airline in New York and in France and there was no answer. The airline did not even have the decency to send me an email or text that there was no flight. The first time I heard from the airline was Tuesday night informing me that my flight will be leaving Thursday afternoon. It was so unprofessional and honestly appalling. The airline did not value any of the people’s time and did not even care to correspond with passengers until two days later. In addition, I lost money on a flight that I had leaving from Paris to another country.

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Economy JFK - CDG 01/2018 3 reactions
Rivka

Worst customer service ever



This is one of those you get what you pay for flights. My company booked this - apparently because it was the most affordable flight - without...

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Reply from the airline
Economy JFK - CDG More than 3 years 5 reactions 100 views
Christine K.

Below average



After a departure flight with a 1h30min delay due to a late plane, this return flight had a number of complications:

Check-in took 1 hour and 30 minutes (5 windows for two plane with 360 passengers at JFK) and as a result the plane took off with a 1h30min delay and arrived in Paris 30 minutes late.

What's more, only breakfast was served on board, and the slow check-in time meant that the passengers didn't have time to eat something at the airport.
Despite the delay and the 1h30min wait on the plane, we weren't provided sandwiches or anything to tide us over.

Also, I am 6'1" and I don't recommend this plane for people of my size.
Finally, the plane didn't provide tablets, just communal screens.
Even though the flight attendants were very nice, this round trip was not worth the 950 euros it cost.

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Economy JFK - CDG More than 3 years 4 reactions 103 views
globtrotte

Avoid at all costs!



This flight had a three-hour delay.

The check-in at the airport was very badly organized: endless line, then no information about the delay (they offered us some sad little sandwiches and cokes while we waited 3 hours in the departures lounge).

When we finally got to the plane, the seats were in a so-so state and the food cost extra, while the flight was three hours late.

When I got back to Paris, I contacted customer service by e-mail and regular mail to ask for compensation. They responded that according to current regulations they didn't have to compensate me.
This airline is disgraceful and its customer service is appalling.
They attract people with a low price but then the actual trip is an ordeal. Avoid at all costs!

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Economy JFK - CDG More than 3 years 5 reactions 199 views
natouchka

Loses your luggage and doesn't look for it!



I took the airline XL Airways to return from New York JFK last month. On arrival, my luggage wasn't there and, in the following days, after making...

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Comment from the airline
Economy JFK - CDG More than 3 years 49 reactions 755 views
tzec
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Companie à éviter par dessus-tout



Sans vouloir être critique par principe, un retard de 9 heures avec une information initiale d'un retard de 3 heures et la découverte à l'aéroport...

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Reply from the airline
Economy JFK - CDG More than 3 years 12 reactions 206 views
Ducon
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Vous soulage de vos bagages



Personnel incompétent à l'enregistrement. Le bagage n'a pas été étiqueté. La personne qui enregistrait s'en est rendue compte tout de suite mais n'a...

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Comment from the airline
Economy JFK - CDG More than 3 years 26 reactions 639 views
lotusfa
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Moyen (JFK - CDG)



prix dans les moins chers pour ce trajet, mais le service n'est pas à la hauteur : 1 heure de retard au départ, un petit-déjeuner seulement sur 7 heures de vol, pas d'écran par siège, boissons alcoolisées payantes, bref je crois que j'éviterai cette compagnie à l'avenir.

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Economy JFK - CDG More than 3 years 10 reactions 302 views
francois g
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Catastrophique



7 heures de retard au départ sans explication, personnel au sol peu serviable, peu aimable et peu compréhensif, aucune information sur le vol durant l'attente, aucune excuse non plus, personnel en vol exécrable, nourriture immonde, sièges inconfortables, bref, même si les appareils sont neufs, le service et le confort ne sont VRAIMENT pas au RDV. Pour 100€ de plus, préférez un vol régulier, sinon votre séjour à New York risque d'être gâché par un tel retour ! Sans parler les CGV qui "blindent" l'opérateur en cas de problème. hallucinant !

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Economy JFK - CDG More than 3 years 10 reactions 357 views
viaggio
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Vraiment pas sérieuse je vous décommande de payer ou de mettre une option par téléphone.
L'opératrice que j'ai eu au téléphone pour une option pour une demande de visa à passer le paiement d'un montant de 700 euros.

De plus quand après avoir reçu la réponse de l'ambassade de France à NY sur une plus longue date dépassant la date sur le billet, j'ai contacté la compagnie quelques minutes seulement après les avoir eu pour le billet, elle a refusé de rembourser le billet prétextant que le billet qui a été payer est non-remboursable alors que ça n a jamais été ma demande...

Je me retrouve soulagé de 700 euros sur mon compte bancaire pour rien sans aucune réponse de la compagnie.

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Economy JFK - CDG More than 3 years 2 reactions 782 views
Clients pas content

6 contacts

Find the best way to contact your airline.

Claiming  France

Relations Clientèle
Service Relations Clientèles Passagers
BP 13760
95727 Roissy CDG Cedex
France
Phone: +33 (0)9 69 32 09 12 (N° Cristal, prix d’une communication locale)
Online

Is it working? 3 positiv votes 11 negativ votes
Updated 24 days ago | Report a problem

Reservation

International
Phone: +33 322 192 504 (Prix d’un appel international accessible uniq)

Is it working? 0 positiv votes 2 negativ votes
Updated on 4 January 2018 | Report a problem

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