XL Airways France

479 reviews - - Updated 11 hours ago
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479 traveler reviews

Overall rating

2,73 / 5
2.73 stars over 5 - Based on 15 customers reviews
5 stars




Ratings summary

Value (price + quality) 2,8 / 5
Comfort 2,58 / 5
Costumer service 3,31 / 5
Your opinion of security 3,33 / 5
Food 2,73 / 5
Management of luggage 2,64 / 5
Comfort 2,58 / 5
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Pleasantly surprised (CDG - PUJ)

I had some reservations before I set off because of what I'd read on certain forums. The seats weren't very wide and didn't recline much for...

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Reply from the airline
Economy CDG - PUJ More than 3 years 3 reactions 242 views

Not recommended

I paid to reserve seats with space for more comfort.
On the departure flight, an extremely overweight person was sitting next to me, which meant I had only half a seat. The staff didn't help despite my request.

On the return flight a member of the flight crew was very unpleasant even rude.

The service provided was minimal during both of the trips.

A trip to forget. I'll never use this company again.

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Economy CDG - VRA More than 3 years 7 reactions 229 views

Appalling (CDG - CUN)

The size of the seat was punishing for a long-hail flight. There was no individual screen and the meal was mediocre. It was particularly cold on the flight and blankets cost extra. The flight crew was always very concerned.

This was my second trip with XL Airways (previous one was Punta Cana) and this will be the last since I will look at what other airline companies that can be used on my trip.

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Economy CDG - CUN More than 3 years 6 reactions 174 views

Seats too cramped

The seat: not enough room in terms of width and for stretching out the legs, which touched the seat in front. It felt like being in a can of...

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Reply from the airline
Economy CDG - FDF More than 3 years 4 reactions 154 views

Satisfactory service

Seat: not a lot of room, and some of them didn't seem to be in good condition. It would have been nice to have personal screens too. Entertainment...

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Economy CDG - PUJ More than 3 years 27 reactions 675 views

It's better with in XL!

This flight was pretty pleasant even though I had expected better. The departure was 20 minutes late but the arrival was on time. The hot meals...

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Economy CDG - PUJ More than 3 years 5 reactions 180 views

A very good flight – excellent punctuality

Check-in went very well, with not too much waiting required. Boarding was quick and took place at the announced time, and we took off exactly on...

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Reply from the airline
Economy CUN - CDG More than 3 years 24 reactions 774 views

No complaints

This was a PARIS - MIAMI flight. It took off exactly on time. The landing was perfect. The service onboard was perfect. There was just an order for...

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Reply from the airline
Economy CDG - MIA More than 3 years 1 reactions 111 views

Below average

After a departure flight with a 1h30min delay due to a late plane, this return flight had a number of complications:

Check-in took 1 hour and 30 minutes (5 windows for two plane with 360 passengers at JFK) and as a result the plane took off with a 1h30min delay and arrived in Paris 30 minutes late.

What's more, only breakfast was served on board, and the slow check-in time meant that the passengers didn't have time to eat something at the airport.
Despite the delay and the 1h30min wait on the plane, we weren't provided sandwiches or anything to tide us over.

Also, I am 6'1" and I don't recommend this plane for people of my size.
Finally, the plane didn't provide tablets, just communal screens.
Even though the flight attendants were very nice, this round trip was not worth the 950 euros it cost.

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Economy JFK - CDG More than 3 years 4 reactions 103 views

Good value for the money

Family trip with two children aged 4 and 2. We did a Paris-Miami roundtrip with XL Airways for the holidays. The outward flight was on Sunday...

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Reply from the airline
Economy CDG - MIA More than 3 years 7 reactions 289 views
Eric dB

82 travelers pictures

Discover your next flight in pictures

  • Flight pictures #1
  • Prise depuis notre siège
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  • L'intérieur
  • Safety carte
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  • Airbus A330
  • interieur
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  • verre de vin en supplément.
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  • de la place pour les jambes
  • même repas que dans d'autres compagnies...
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  • itinéraire
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  • Trajet de vol
  • Plateau repas
  • De la place pour allonger ses jambes..
  • Plateau repas du soir
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  • Collation petit déjeuner
  • repas du soir
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  • Simple mais bon, avec eau à discrétion
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  • pate et courgette
  • A Paris avant le départ (1)
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6 contacts

Find the best way to contact your airline.

Claiming  France

Relations Clientèle
Service Relations Clientèles Passagers
BP 13760
95727 Roissy CDG Cedex
Phone: +33 (0)9 69 32 09 12 (N° Cristal, prix d’une communication locale)

Is it working? 3 positiv votes 14 negativ votes
Updated on 22 June 2019 | Report a problem


Phone: +33 322 192 504 (Prix d’un appel international accessible uniq)

Is it working? 0 positiv votes 3 negativ votes
Updated on 21 December 2018 | Report a problem

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