XL Airways France

472 reviews - - Updated 24 hours ago
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472 traveler reviews

Overall rating

2,4 / 5
2.4 stars over 5 - Based on 47 customers reviews
5 stars




Ratings summary

Value (price + quality) 2,7 / 5
Comfort 2,29 / 5
Costumer service 3,02 / 5
Your opinion of security 3,24 / 5
Food 2,28 / 5
Management of luggage 3,18 / 5
Comfort 2,29 / 5
Detailed ratings »

Opinions about XL Airways France

Author Title Rating
Gomez14 Terrible 1/5
Hisham Najjar Double charges for same trip 3/5
Opinions about XL Airways France

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Not recommended

I paid to reserve seats with space for more comfort.
On the departure flight, an extremely overweight person was sitting next to me, which meant I had only half a seat. The staff didn't help despite my request.

On the return flight a member of the flight crew was very unpleasant even rude.

The service provided was minimal during both of the trips.

A trip to forget. I'll never use this company again.

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Economy CDG - VRA More than 2 years 7 reactions 229 views

Appalling (CDG - CUN)

The size of the seat was punishing for a long-hail flight. There was no individual screen and the meal was mediocre. It was particularly cold on the flight and blankets cost extra. The flight crew was always very concerned.

This was my second trip with XL Airways (previous one was Punta Cana) and this will be the last since I will look at what other airline companies that can be used on my trip.

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Economy CDG - CUN More than 2 years 6 reactions 174 views

Seats too cramped

The seat: not enough room in terms of width and for stretching out the legs, which touched the seat in front. It felt like being in a can of...

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Reply from the airline
Economy CDG - FDF More than 2 years 4 reactions 154 views

Satisfactory service

Seat: not a lot of room, and some of them didn't seem to be in good condition. It would have been nice to have personal screens too. Entertainment...

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Economy CDG - PUJ More than 3 years 27 reactions 675 views

It's better with in XL!

This flight was pretty pleasant even though I had expected better. The departure was 20 minutes late but the arrival was on time. The hot meals...

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Economy CDG - PUJ More than 3 years 5 reactions 180 views

A very good flight – excellent punctuality

Check-in went very well, with not too much waiting required. Boarding was quick and took place at the announced time, and we took off exactly on...

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Reply from the airline
Economy CUN - CDG More than 3 years 24 reactions 774 views

No complaints

This was a PARIS - MIAMI flight. It took off exactly on time. The landing was perfect. The service onboard was perfect. There was just an order for...

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Reply from the airline
Economy CDG - MIA More than 3 years 1 reactions 111 views

Below average

After a departure flight with a 1h30min delay due to a late plane, this return flight had a number of complications:

Check-in took 1 hour and 30 minutes (5 windows for two plane with 360 passengers at JFK) and as a result the plane took off with a 1h30min delay and arrived in Paris 30 minutes late.

What's more, only breakfast was served on board, and the slow check-in time meant that the passengers didn't have time to eat something at the airport.
Despite the delay and the 1h30min wait on the plane, we weren't provided sandwiches or anything to tide us over.

Also, I am 6'1" and I don't recommend this plane for people of my size.
Finally, the plane didn't provide tablets, just communal screens.
Even though the flight attendants were very nice, this round trip was not worth the 950 euros it cost.

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Economy JFK - CDG More than 3 years 4 reactions 103 views

Good value for the money

Family trip with two children aged 4 and 2. We did a Paris-Miami roundtrip with XL Airways for the holidays. The outward flight was on Sunday...

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Reply from the airline
Economy CDG - MIA More than 3 years 7 reactions 289 views
Eric dB

Avoid at all costs!

This flight had a three-hour delay.

The check-in at the airport was very badly organized: endless line, then no information about the delay (they offered us some sad little sandwiches and cokes while we waited 3 hours in the departures lounge).

When we finally got to the plane, the seats were in a so-so state and the food cost extra, while the flight was three hours late.

When I got back to Paris, I contacted customer service by e-mail and regular mail to ask for compensation. They responded that according to current regulations they didn't have to compensate me.
This airline is disgraceful and its customer service is appalling.
They attract people with a low price but then the actual trip is an ordeal. Avoid at all costs!

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Economy JFK - CDG More than 3 years 5 reactions 199 views

82 travelers pictures

Discover your next flight in pictures

  • Écouteurs avec le logo Air Transat
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  • verre de vin en supplément.
  • De la place pour allonger ses jambes..
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  • Collation petit déjeuner
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  • un en cas
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  • itinéraire
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  • Simple mais bon, avec eau à discrétion
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  • interieur
  • Arrivée sur Orly après 24h de retard et déroutement
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  • bon repas et complet
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  • Trajet de vol
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6 contacts

Find the best way to contact your airline.

Claiming  France

Relations Clientèle
Service Relations Clientèles Passagers
BP 13760
95727 Roissy CDG Cedex
Phone: +33 (0)9 69 32 09 12 (N° Cristal, prix d’une communication locale)

Is it working? 3 positiv votes 10 negativ votes
Updated 8 days ago | Report a problem


Phone: +33 322 192 504 (Prix d’un appel international accessible uniq)

Is it working? 0 positiv votes 2 negativ votes
Updated 14 days ago | Report a problem

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