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Review of torpille about the flight XL Airways France SE64/SE65 between Paris Charles De Gaulle and Punta Cana on 05/10/2013 in Economy
torpille SE / XLF CDG / PUJ
Note: This review is about an experience that happened more than 3 years ago.

* We were more than 400 passengers at check-in. There were few open counters (3) and a wait of more than one-and-a-half hours. Because of this we avoided spending money at the duty free because we had to hurry to board the plane.

* On the way back, getting our bags wasn't easy. It was really chaotic (the conveyor belt was along a wall, forcing everyone to be crammed together, which caused some heated exchanges).

As to the flights (SE 64 and SE 65):

We pretty good, especially since XL offered to let us choose our seats on both flights for 15€ per person (total extra cost of 60€). The seats were a little tight, but in the back (seats K/L), so there were no neighbors to disturb.
Honest
Crew was very nice and responsive.
The meals were honest (alcoholic beverages were non-complimentary)
Fleece blanket provided

The flights were mostly good and on-time

General
Overall rating
4 / 5
Value (price + quality)
4 / 5
On the ground
Check-in and boarding
2 / 5
Management of luggage
2 / 5
On board
Comfort
3 / 5
Costumer service
4 / 5
Your opinion of security
4 / 5
Food
3 / 5
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By torpille, about XL Airways France, , close to Beuzeville, Haute-Normandie, France
Posted online by HappyFlight, on 7 January 2014
This review has been read 270 times
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This review is also available in French.

XL Airways France

XL Airways France replied

on 9 January 2014

Cher client, nous attachons une très grande importance au confort de nos clients, aussi nous tenons compte de vos avis. Nous vous remercions pour l'intérêt que vous portez à notre compagnie. Nous ne manquerons pas de transmettre ces informations au service concerné. En espérant vous accueillir prochainement sur l'une de nos lignes. Et encore merci de votre confiance et de votre témoignage.

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