Appalling!

Review of Cathierryne about the flight XL Airways France 057 between Cancun and Paris Charles De Gaulle on 27/12/2013 in Economy
Cathierryne SE / XLF CUN / CDG
Note: This review is about an experience that happened more than 2 years ago.

This was a two-way flight from Paris to Cancún!

The outbound flight took place on 20/12/2013, and the return, initially scheduled for 27/12/2013, took place on the 28/12/2013.
There wasn't enough space to get seated properly (one of the children had to change places: he was too big for the seat!)

Despite the delay of 24 hours, there was no hotel accommodation, but blankets were generously made available so that we could sleep on the floor in the boarding hall: I should point out that the airline knew the plane wouldn't be taking off even before we got there!

Water was provided, after a five-hour wait, but it was just a few bottles for 338 passengers!

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
Comfort
1 / 5
Costumer service
1 / 5
Your opinion of security
1 / 5
Food
1 / 5
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By Cathierryne, about XL Airways France, , close to Eaubonne, Île-de-France, France, via its tablet
Posted online by HappyFlight, on 7 January 2014
This review has been read 204 times
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This review is also available in French.

XL Airways France

XL Airways France replied

on 9 January 2014

Cher client, vos remarques ont bien été prise en compte. Et nous regrettons la déception que vous avez pu ressentir lors de l'un de nos vols . Les réclamations particulières sont traitées par le service relation clientèle entièrement dédié à apporter la meilleure réponse possible à tout problème individuel. Afin que nos équipes puissent traiter au mieux votre demande, merci d'adresser un e-mail avec la destination, la date et le numéro de vol à l'adresse suivante : relationsclientele@xlairways.fr

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