Do not book

Review of Rivka about the flight XL Airways France between New York Jfk and Paris Charles De Gaulle on 07/01/2018 in Economy
Rivka SE / XLF JFK / CDG

I would not recommend anyone booking a flight with this airline...... ever. Two weeks ago, I had a flight leaving from JFK to CDG on Sunday night. When I got to the airport, there was no one from XL airways there. Over 150 passengers were waiting for a flight that never arrived. The worst part is that I tried getting in touch with the airline in New York and in France and there was no answer. The airline did not even have the decency to send me an email or text that there was no flight. The first time I heard from the airline was Tuesday night informing me that my flight will be leaving Thursday afternoon. It was so unprofessional and honestly appalling. The airline did not value any of the people’s time and did not even care to correspond with passengers until two days later. In addition, I lost money on a flight that I had leaving from Paris to another country.

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
On board
Costumer service
1 / 5
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Most read opinions about XL Airways France

By Rivka, about XL Airways France, , close to Forest Hills, New York, United States, via its phone
Posted online by admin, on 25 January 2018, view original version
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