Ok for the price

Review of Marco30 about the flight XL Airways France SE1550? between Réunion and Marseille on 01/01/2013 in Economy
Marco30 SE / XLF RUN / MRS
Note: This review is about an experience that happened more than 3 years ago.

We flew with XL Airways from Marseille to Réunion. We're a couple with two children.

The outward flight was difficult. The departure at midnight, so we were ready to sleep, but the airline didn't let us: there was a meal at 2 AM, turbulence warnings, and the lights were on for three hours (from 3 to 6 in the morning). And it's already not easy to sleep on these seats in the first place!
Well, this was on the minus side. On the other hand, the meals were ok and the cabin crew was nice.
The stopover at Mayotte was relatively short (less than an hour), and we ended up arriving 30 minutes ahead of schedule.

As for the return flight, we took off from Réunion at 8 PM, had a meal at 10 PM, and the lights went off around 1 AM - so the rhythm was a little more logical. Still, they woke us up at 5 AM (Réunion time) for breakfast despite the estimated time of arrival being only 7 AM (Réunion time), and still made some not always necessary turbulence warnings throughout the flight.
The meals were really good, with some extra points to the complimentary glass of champagne (the flight was on January 1). Again we arrived 30 minutes ahead of schedule.

Considering everything, to me the flight seems to be ok for the price (it was 20% cheaper than with other airlines). I would probably fly with this airline again, hoping that they would make the experience more comfortable (seats, respect of people who want to sleep, a bottle of water would also be nice...).

General
Overall rating
3 / 5
Value (price + quality)
4 / 5
On the ground
Check-in and boarding
4 / 5
Management of luggage
3 / 5
On board
Comfort
1 / 5
Costumer service
4 / 5
Your opinion of security
4 / 5
Food
4 / 5
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By Marco30, about XL Airways France,
Posted online by Florian de What The Flight, on 5 January 2013
This review has been read 13319 times
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8 comments RSS Comments

Eliott replied Translate

J'ai indiqué que votre commentaire était utile cependant... Je n'ai pu m'empêcher de rire quand j'ai lu votre indication sur les annonces lors de turbulences.....
Essayez de me trouver une compagnie (sérieuse évidemment) qui ne fait pas d'annonce lors de turbulences, qu'importe l'heure... le contraire est une faute GRAVISSIME !!!

The user who posted the review has replied. Translate

Désolé j'ai mal lu, et en plus je me suis trompé dans ma réponse, c'était Marseille et non Paris.

Donc je ne sais pas ce que faisait l'avion avant Marseille, mais en supposant une rotation Paris-Marseille-Mayotte-Réunion-Marseille-Paris :
=> de Paris à Mayotte, escale à Marseille
=> de Mayotte à Paris, 2 escales (Réunion, Marseille)

Au moment des travaux à l'aéroport RG de La Réunion il y avait aussi une escale ravitaillement (Nairobi?) au retour car les avions ne pouvaient pas décoller réservoirs pleins, mais cela doit être fini depuis un moment.

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