Worst customer service ever

Review of Christine K. about the flight XL Airways France SE 51 between New York Jfk and Paris Charles De Gaulle on 05/06/2015 in Economy
Christine K. SE / XLF JFK / CDG

This is one of those you get what you pay for flights. My company booked this - apparently because it was the most affordable flight - without knowing what horrible customer service it had.

The experience wouldn't have been that bad had the airline not lost my bags (my luggage alone was $1000+ not to mention the contents). On top of losing my luggage, the airline representatives were of no help in getting back to me on the whereabouts of it.

They merely give you the run around (probably because they don't get paid well and are lazy but that's just my opinion) so basically if you lose your bags you'll waste your time trying to find it because they don't give a damn about locating it. After dealing with over 7-8 representatives from the airline already, it's clear no one who works there makes any effort as I still don't have my bags or heard back from anyone about this matter. Beware ! Check your bags in at your own discretion.

General
Overall rating
1 / 5
Value (price + quality)
2 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
Comfort
2 / 5
Costumer service
1 / 5
Your opinion of security
1 / 5
Food
1 / 5
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By Christine K., about XL Airways France, , via its phone
Posted online by HappyFlight, on 10 June 2015, view original version
This review has been read 100 times
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XL Airways France

XL Airways France replied

on 10 June 2015

Dear customer, your comments have been taken into account. And we regret the disappointment that you might have felt on one of our flights. The specific claims are processed by the customer relationship service entirely dedicated to provide the best possible response to any individual problem. To be sure that our team can best deal with your request, please fill out the contact form: http://www.xl.com/en/contact.cfm . Have a nice day.

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