Worst customer service ever

Review of Christine K. about the flight XL Airways France SE 51 between New York Jfk and Paris Charles De Gaulle on 05/06/2015 in Economy
Christine K. SE / XLF JFK / CDG
Note: This review is about an experience that happened more than 2 years ago.

This is one of those you get what you pay for flights. My company booked this - apparently because it was the most affordable flight - without knowing what horrible customer service it had.

The experience wouldn't have been that bad had the airline not lost my bags (my luggage alone was $1000+ not to mention the contents). On top of losing my luggage, the airline representatives were of no help in getting back to me on the whereabouts of it.

They merely give you the run around (probably because they don't get paid well and are lazy but that's just my opinion) so basically if you lose your bags you'll waste your time trying to find it because they don't give a damn about locating it. After dealing with over 7-8 representatives from the airline already, it's clear no one who works there makes any effort as I still don't have my bags or heard back from anyone about this matter. Beware ! Check your bags in at your own discretion.

General
Overall rating
1 / 5
Value (price + quality)
2 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
Comfort
2 / 5
Costumer service
1 / 5
Your opinion of security
1 / 5
Food
1 / 5
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By Christine K., about XL Airways France, , via its phone
Posted online by HappyFlight, on 10 June 2015, view original version
This review has been read 100 times
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XL Airways France

XL Airways France replied

on 10 June 2015

Dear customer, your comments have been taken into account. And we regret the disappointment that you might have felt on one of our flights. The specific claims are processed by the customer relationship service entirely dedicated to provide the best possible response to any individual problem. To be sure that our team can best deal with your request, please fill out the contact form: http://www.xl.com/en/contact.cfm . Have a nice day.

One comment RSS Comments

Y. Linders replied

Dear xl airways,
The comment of Christine K. is so very true. Our two daughters had a flight 5 days ago from Paris CDG to PTG Guadeloupe. Their luggage (2 suitcases) did not arrive. XL Airways doesn't care at all we experienced. Ground personnel is very very rude and truly lazy. The girls had to leave on a cruise without the things they really needed. No clothes, no bathing suit, snorkeling equipment and much more. Therefore, their prebooked excursions could not be enjoyed fully. Until now we do not even know what happened with the luggage. No service, no help.
And yes, the only possibility to contact you is to fill out a form whereafter an automatic reply informs that it takes about 8 weeks before answering. The info telephone number on your site is not working. Contact possibilities with this company are worse.
Flying with XL Airways can be better avoided. And the bad thing is that my husband and I plus two friends booked the same flight leaving in December 2018 and is not refundable. Because of the bad bad bad recent experiences with XL Airways we lost confidence in getting what we paid for and that is why we urgently request you to allow us to cancel our flights with XL Airways en pay our money back.
We can be reached at familielinders@ gmail.com

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