An airline to avoid completely

Review of Narjès N. about the flight XL Airways France between Paris Charles De Gaulle and New York Jfk on 10/05/2015 in Economy
Narjès N. SE / XLF CDG / JFK
Note: This review is about an experience that happened more than 3 years ago.

This is a horrible that should be avoided completely. It would be much better to pay a little more than travel with them.

Comfort, quality and service: zero.
Very small seats, straight backs, no curtains next to the toilets, unpleasant staff and an inedible meal if there is a meal. They didn't serve one.

But let's say that that's the price to pay for a low-cost airline. The worst was the quality of their service.

They lost our luggage and made very little effort to find it, they acted like we were liars when we told them that it had important things in it and they owed it to us. They are atrocious. Don't count on them for any goodwill gestures.

I will never, never take this airline again even if they offered, I would refuse.

Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
1 / 5
Costumer service
1 / 5
Your opinion of security
1 / 5
1 / 5
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By Narjès N., about XL Airways France, , via its phone
Posted online by HappyFlight, on 24 June 2015
This review has been read 160 times
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This review is also available in French.

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