There’s very little info on the francophone web about Santa Barbara, so here’s my experience with them.
On July 7, 2011, I departed from Paris to Madrid with Air Europa. All went fine. In sequence, I boarded to Quito, passing by Caracas.
Though I was supposed to get my luggage in Caracas for the connection, they assured me that I could get it in Quito and that they would take care of everything. At Caracas, there was a six-hour delay to catch the connecting flight and the airline gave us complimentary meal vouchers (to be spent on the airport snack bar, which turned out to be…closed…).
Finally, my luggage didn't arrive. Nobody spoke any English. It was chaotic for about one hour in front of the Santa Barbara counter with about 20 Americans who were also without their bags.
After one month and a half of laborious procedures, with a lot of bad faith on their part, I realized: my bag has been stolen in Caracas. Many Ecuadorians confirmed that this happens often with this airline.
The airline hasn't signed any international agreement for the reimbursements. It graciously offered a 50$ compensation, and then took it back, claiming that I wasn't eligible because one part of my flight (Paris – Madrid) had been with Air Europa.
In short, delays, loss (theft) of baggage, bad faith, bad quality service. Avoid this airline.
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