Rude staff

Review of Yannbali about the flight Royal Jordanian 180 between Paris Charles De Gaulle and Bangkok on 08/12/2013 in Economy
Yannbali RJ / RJA CDG / BKK
Note: This review is about an experience that happened more than 3 years ago.

A normal airplane flight, but the ground crews that work for this airline must have undergone training in being rude. This was true with the ground crews in Paris, Amman, or Bangkok, and on the departure and return flights.

Whether you asked your questions politely or not, no attitude was able to get a hint of a smile or a polite response from the staff. Example: having bought my ticket on the internet, I was not able to reserve any "extra large" seats or exit seats. When I asked they told me that yes, you have to pay in dollars, whether in Paris, Amman or Bangkok, as if the Euro didn't exist. You also had to pay cash, since apparently bank cards don't exist anymore either.
The two people at the travel desk in Bangkok on December 20 were horrible, calling me "Crazy!" when I insisted on my request. I've never in my life seen that behavior with an airline company. I've been traveling for 30 years and I've never seen rudeness that was so widespread or so flagrant.

I don't need to tell you that I wouldn't recommend this airline to anyone.

Yannick G*****

Overall rating
2 / 5
Value (price + quality)
3 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
3 / 5
On board
3 / 5
Costumer service
1 / 5
Your opinion of security
2 / 5
1 / 5
Was this review helpful?
By Yannbali, about Royal Jordanian, , close to Mardié, Centre, France
Posted online by HappyFlight, on 21 December 2013
This review has been read 435 times
Flag this review
This review is also available in French.

Are you a representative of Royal Jordanian and would like to reply to this review or be notified by email when reviews are published about your airline company? Please contact us!

Add a comment

Read Royal Jordanian reviews