Royal Jordanian Airline Is The Worst Airline EVER!!

Review of Atxboi78 about the flight Royal Jordanian between Austin and Tel Aviv on 03/06/2019 in Economy
Atxboi78 RJ / RJA AUS / TLV

Hi I am a paraplegic and had a trip out of the country on June 2. Royal Jordanian Airline misplaced my wheelchair on the way flying to my destination which was in Jerusalem on June 3. I had filed a lost and found claim when I was at the Tel Aviv Airport. The last time I had my wheelchair was in Chicago. When I landed in Amman to connect flight to Tel Aviv they told me they will ship my wheelchair to Tel Aviv, but when I landed in Tel Aviv they said they never received my wheelchair. Either my wheelchair in Amman or Tel Aviv. Neither Royal Jordanian in Amman nor Royal Jordanian in Tel Aviv want to take responsibility for it. They blamed on each other. When I talked to Royal Jordanian baggage tracing department and gave them my file reference claim number, they told me they had shipped my wheelchair to Tel Aviv, but Tel Aviv said they never received my wheelchair. The lady flown on the same flight with me lost her walker. After brutal one and a half months they emailed me that they found it and it was in Amman. Their customer service is not their top priority. Their phone service need a major upgrade. I had to yelled in order for the representative to hear me clearly. If you have disabilities, please pay a little bit more to fly an Airline with professional staff. I WILL NEVER IN MY WHOLE LIFE FLY WITH ROYAL JORDANIAN AGAIN!!! All their departments are unprofessional.

General
Overall rating
1 / 5
Value (price + quality)
2 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
Comfort
2 / 5
Costumer service
1 / 5
Your opinion of security
1 / 5
Food
1 / 5
Share!
Was this review helpful?
0
0
By Atxboi78, about Royal Jordanian, , via its phone
Posted online by admin, on 23 July 2019, view original version
Flag this review

Are you a representative of Royal Jordanian and would like to reply to this review or be notified by email when reviews are published about your airline company? Please contact us!

Add a comment

Read Royal Jordanian reviews