Royal Jordanian

25 reviews - - Updated 13 hours ago

the worst company

So far this the worst company I have ever dealt with as they have rescheduled the flight 6 hours earlier without informing lots of passengers and I was one of them.

When I called them they claimed that they have informed the travel agent and they have said the same to the other passengers in the same situation but through different travel agents and none of them was aware.

They failed to find any solution or alternative flight and they are even refusing to refund the money and saying that they will need to deduct cancellation charges.

I really advise everybody to avoid dealing with this company.

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Economy SSH - DXB 07/2017

Very good!

This flight to Bangkok involved an eight-hour wait in Amman on the outbound leg and a one hour forty-five minute wait on the return leg.

The flight itself went very well. The plane was equipped with screens offering a good choice of films and music as well as a phone charging socket. The onboard service and the meals were also highly satisfactory. I can't comment with respect to the amount of legroom because I'm very short.

We had a pleasant surprise on the outbound leg because they paid for a hotel for us to spend the eight-hour wait in! Furthermore, it was a nice hotel!

Overall, everything went well.

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Economy CDG - BKK More than 3 years 4 reactions 226 views


Good food: I got a meal food but not enough space for 12 hours. I got hit by all people who were walking on the flight... They should put more space for the flight if it is specially really long yeah that is a brand new plane(787) but what is the point if the cabin is bad specially in the middle section(EFG)? Also the landing was terrible they arrived really fast to get that hard touch down but that is a brand new type of plane they need experience... Also the take off was good

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Economy YUL - AMM More than 3 years 1 reactions 17 views
Thierry J.

Very good (YUL - AMM)

Superior service and an obliging flight crew. The food was worthy of first class, even though we were in economy class. The flight went well overall...

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Economy YUL - AMM More than 3 years 7 reactions 345 views

Close to a horror!

This Airbus Paris/Amman and Amman/Paris shuttle was a nightmare, worthy of the worst charter airlines. It wasn't on time in either direction, the seats were really close, and they were small and very old in both business and economy class. The flight crew was barely civil (they spoke only Arabic and English), questionable cleanliness. Air France is a much better choice.

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Economy CDG - AMM More than 3 years 2 reactions 290 views


Very nice Paris-Bangkok flight on business class. The crew was very pleasant and available. The service on board was great. We have already flown three times with this airline to the same destination. The stop in Amman was a little lengthy, but the airport has been entirely renovated and the lounges are comfortable. Their business class prices are very competitive.

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Business CDG - BKK More than 3 years 6 reactions 437 views


A perfect flight. Not a lot to say. Even the meal served onboard the plane was better than expected, which just goes to show :-) Note: Amman's Queen...

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Economy CDG - AMM More than 3 years 3 reactions 489 views

Rude staff

A normal airplane flight, but the ground crews that work for this airline must have undergone training in being rude. This was true with the ground crews in Paris, Amman, or Bangkok, and on the departure and return flights.

Whether you asked your questions politely or not, no attitude was able to get a hint of a smile or a polite response from the staff. Example: having bought my ticket on the internet, I was not able to reserve any "extra large" seats or exit seats. When I asked they told me that yes, you have to pay in dollars, whether in Paris, Amman or Bangkok, as if the Euro didn't exist. You also had to pay cash, since apparently bank cards don't exist anymore either.
The two people at the travel desk in Bangkok on December 20 were horrible, calling me "Crazy!" when I insisted on my request. I've never in my life seen that behavior with an airline company. I've been traveling for 30 years and I've never seen rudeness that was so widespread or so flagrant.

I don't need to tell you that I wouldn't recommend this airline to anyone.

Yannick G*****

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Economy CDG - BKK More than 3 years 7 reactions 435 views

Choose an airline other than RJ!

This trip was such a disaster that I don't know where to start. The state of the bathrooms was pitiful. When the door was closed there was a strong odor of urine as if it was a public toilet. While their site said that the bathrooms were cleaned every 30 minutes, I never saw them do it once in 15 hours. Even after a 3-hour stopover in Amman they were still in the same shape. The flight attendants were unpleasant. We called them 8 times in 45 minutes and we had to keep waiting. As a result, there was no choice but to get up just to have the flight attendant sigh to your face. All we wanted was a glass of water! The seat was uncomfortable and it was barely 64 degrees on the plane. Several people complained but the flight attendants were too busy fixing their hair. I regret choosing RJ and already dread the 18-hour return flight. There's no reason a company like this should exist.

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Economy GVA - BKK More than 3 years 4 reactions 591 views
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25 traveler reviews

Overall rating

1 / 5
1 stars over 5 - Based on 2 customers reviews
5 stars

Ratings summary

Value (price + quality) 1,5 / 5
Comfort 2 / 5
Costumer service 2 / 5
Your opinion of security 3 / 5
Food 1 / 5
Management of luggage 1 / 5
Comfort 2 / 5
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Opinions about Royal Jordanian

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SamB Horrible customer service 1/5
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