Baggage + / Staff -

Review of cbs about the flight Smart Wings QS1034 between Prague and Paris Charles De Gaulle on 03/05/2013 in Economy
cbs QS / TVS PRG / CDG
Note: This review is about an experience that happened more than 3 years ago.

During my booking on the airline website, no ticket has to be printed which I found odd since it is the usual procedure with Ryanair and other airlines. In fact, I just needed my passport to check baggage and this is where the ticket was issued to me. Being able to choose your seat at this time is also something I liked since it is a paid service with other airlines. Baggage, I would say that this is a real plus with SmartWings : usually one piece of hand luggage is usually allowed of 10kg, where here hold baggage of 15kg + one 5kg piece of hand baggage are included in the ticket price. I paid about €83 for my ticket three weeks prior to 2113CZH, which I find expensive considering that take off was at 6:00 AM. Comfortable seats, baggage compartments in the cabin were mostly full around me of cartons, I did not really understand why. Crew that I would call messy (recreational ambience and café terrace between 7/8 flight attendants) . Finally I would like to thank the Steward that upended (emptied completely) his coffee on the seat where my camera, my phone and my passport was ... Apart from all the inconveniences, I still think I would use the airline on my next trip to the Czech Republic but would book it earlier to get better rates.

Overall rating
4 / 5
Value (price + quality)
3 / 5
On the ground
Check-in and boarding
4 / 5
Management of luggage
5 / 5
On board
5 / 5
Costumer service
2 / 5
Your opinion of security
3 / 5
Was this review helpful?
By cbs, about Smart Wings,
Posted online by Florian de What The Flight, on 6 May 2013
This review has been read 4963 times
Flag this review
This review is also available in French.

Are you a representative of Smart Wings and would like to reply to this review or be notified by email when reviews are published about your airline company? Please contact us!

  • Flight pictures #1
  • Flight pictures #2
  • Flight pictures #3

One comment RSS Comments

Add a comment

Read Smart Wings reviews