Ghost airplane

Review of hippo about the flight Smart Wings between Paris Charles De Gaulle and Prague on 15/04/2014 in Economy
hippo QS / TVS CDG / PRG
Note: This review is about an experience that happened more than 2 years ago.

The airplane didn't exist, we had been transferred to another flight on another airline in another terminal without having been informed.

Arriving at our terminal (terminal 3), we couldn't find our flight. We went to the airport counter (the “Aéroport de Paris” counter), where they told us that the flight didn't exist that sent us to the counter of a SmartWings partner airline.

The person at the counter didn't have any information and said we had to call the airline (it was also apparent that we were clearly disturbing this person). The problem was that our flight was scheduled for 8:30 and the airline’s telephone service opened at 8:00. It was only due to the “Aéroport de Paris” agents that we discovered that we were on a Czech Airlines flight that was scheduled for one and a half hours after the initial flight, in another terminal.

To obtain this information, these agents had to call all the other terminals, which themselves had to investigate with each airline to see if we hadn't been added to another flight. We were about 10 unacquainted travelers in the same situation and some missed their connections because of this problem.

The most stupefying part was to discover that these “ghost” flights are very common with SmartWings, especially to the destination of Prague (information provided by the agents of the “Aéroport de Paris” counter).

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
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By hippo, about Smart Wings, , close to Saint-maur-des-fossés, Île-de-France, France
Posted online by HappyFlight, on 23 April 2014
This review has been read 896 times
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This review is also available in French.

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