Honest, but I'm not convinced

Review of Florent D. about the flight Qantas Airways QF131 between Melbourne and Auckland on 17/01/2014 in Economy
Florent D. QF / QFA MEL / AKL
Note: This review is about an experience that happened more than 2 years ago.

The experience began even before the flight with the online booking. Of course, this went without a problem, but having to pay 25$ (Australian dollars, about 15€) to choose your seat even in economic class is a little outrageous, in my opinion! Too bad, I didn't buy it, let’s see what I got. Result: last row, seat 29F, luckily (for me) by the window. It was rather noisy, especially at full power.

Luckily, the in-flight services were not so bad, but simply honest. The crew was kind and smiling and the meal served was not bad. About the latter, they gave you no options to choose from for the main dish, unlike with Emirates, for instance.

Talking about choice, the movies, TV shows, radios, and songs offered through the personal screen was not very large. Only 32 films. Of course, my flight lasted a little more than three hours, but, in my opinion, the choice is still too limited. Here, there was no remote control like with Emirates, just the (sometimes very reactive) screen with the sound and channel commands (+ headphone socket) on the armrest.

About the seats, they were not uncomfortable, but simply honest: neither bad nor good. And they don’t give you anything, not even a small pillow. Luckily, you could always have a blanket if you asked for it (the temperature inside the plane was comfortable, a very nice environment was found!).

Apart from the plane, check-in went without a hassle (my carry-on was not even weighed) and the flight departed on time.

In short, it wasn't bad, but it’s also not above the average. It’s simply honest. I was not convinced and, as such, felt disappointed, because, damn, it’s Qantas!

General
Overall rating
3 / 5
Value (price + quality)
3 / 5
On the ground
Check-in and boarding
4 / 5
Management of luggage
4 / 5
On board
Comfort
2 / 5
Costumer service
3 / 5
Your opinion of security
4 / 5
Food
3 / 5
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By Florent D., about Qantas Airways, , close to Hamilton, Waikato, New Zealand
Posted online by HappyFlight, on 20 January 2014
This review has been read 874 times
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  • Le dîner est servi ! Rassurez-vous, ce n'était pas mauvais.
  • Le dessert.
  • J'ai encore quelques centimètres pour les genoux.
  • L'écran.

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The user who posted the review has replied. Translate

Je considère Qantas comme plus qu'une compagnie "classique". Ils proposent des vols pour le monde entier et ont également une flotte d'A380, 747 et j'en passe, ce n'est pas une petite compagnie, elle existe depuis très longtemps et est l'une des plus sûre au monde. Certes, j'avais un vol sur un 737-800 de 3h15 environ mais bien que ça n'a pas été mauvais, je ne suis pas convaincu, je m'attendais un peu plus. Je reste sur ma faim. ;)

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