Kangaroo hair... that scratches!

Review of AirNapoleon about the flight Qantas Airways QF010 between London Heathrow and Dubai on 03/09/2013 in Business
AirNapoleon QF / QFA LHR / DXB
Note: This review is about an experience that happened more than 3 years ago.

The departure was from London Heathrow Terminal 5 (with a spacious British lounge offering a variety of hot and cold meals and intelligently equipped with different socket types: UK/US/EU). It was a night flight to Melbourne up on the display, with a stopover in Dubai, which is where I disembarked.

It was a Business Class seat on the upper deck of the A380. It was quick to convert it into an almost completely flat bed (the foot-rest part remains slightly at an angle but the rest is horizontal, which means you don't slide off), and in particular, it was equipped with comprehensive controls (at a time when other airlines are tending to favour a simplified button Qantas is giving their passengers complete freedom, with it even possible to store a favourite seat position, as well as various massage programmes).

The service was of a high quality, even if it tends more towards friendliness than the upmarket feel. After a few greetings the welcome drink is served and this includes the paper serviette that many other airlines have got rid of in the current economic climate. Qantas also provides pyjamas (nice grey ones, with the kangaroo logo) and different men's and women's amenity kits. The menu states that you have a free choice of dishes and can choose when to have your meal, which is the perfect arrangement for a flight leaving around 11:00 pm. I chose first to eat a salad, mushroom ravioli, a selection of cheeses and a chocolate carrot cake, as a test. The raviolis were over-cooked, as the toast served at breakfast before arrival at destination would be (I suspect the hostess in charge of the oven has a liking for grilled food). The cake, on the other hand, was very good. The cutlery is of a sophisticated design: very thick, which may make it nice to look at (looking on the positive side) but is absolutely not practical for eating purposes.

The online entertainment system (there's a large touchscreen located in the seat's armrest) displays the languages the videos are available in from the main menu: this is a good idea that avoids you selecting a film then finding yourself watching the Korean version with Chinese subtitles. The moveable divider between the seats is a plus, even when your neighbour is pleasant. Though initially a little disappointed at the start of the flight after purchasing an Emirates ticket and ending up on a service operated by Qantas, I felt very positive by the end, on arrival at destination.

Qantas provides a mattress for you to place on the seat in night mode. It's comfortable and avoids you sleeping on the breadcrumbs from your meal. However, they give you a blanket made from kangaroo hair, which scratches. Fortunately I had a spare pullover, and the blanket ended up under the seat!

Flight QF10 arrived in Dubai on time, pulling up alongside flight QF2, which had departed London an hour earlier than QF10. That makes it two Qantas A380s between LHR and DXB in the evenings, without counting those of other airlines: suffice to say there's competition in terms of service and prices, which benefits the passenger.

Moving walkway, lift, Dubai metro... Dubai airport is growing and it takes ever longer to get to the exit and then take a taxi from line 2 (line 1 is more expensive but not better) to get to the Burj al Arab for an immediate shower: that kangaroo hair really does scratch!

General
Overall rating
4 / 5
Value (price + quality)
5 / 5
On the ground
Management of luggage
3 / 5
On board
Comfort
3 / 5
Costumer service
4 / 5
Your opinion of security
4 / 5
Food
3 / 5
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By AirNapoleon, about Qantas Airways, , close to Paris, Île-de-France, France
Posted online by HappyFlight, on 6 September 2013
This review has been read 1017 times
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6 comments RSS Comments

HappyFlight replied Translate

Merci pour le retour.
Effectivement, un gain de place au niveau des bacs.
Petite question à un pro. Par rapport à la biz d'Air France, vous en pensez quoi ? Personnellement j'en garde un très bon souvenir. Le seul hic, la configuration. Il faudrait un siège en moins au milieu.

The user who posted the review has replied. Translate

Bonjour Benjamin,
On garde un bon souvenirs de la classe business d'Air France tant qu'on n'a pas voyagé avec d'autres compagnies. Il y a certes des offres plus faibles, avec un moins bon écran, des produits plus grossiers. Je me souviens de l'ancienne Business Air Seychelles et de ses tablettes -faute d'écran- dont la batterie était vide à mi-film. Il y a aussi des comparaisons ponctuelles favorables à l'un ou à l'autre : Qantas offre en Business de l'eau... Cristalline! Ça n'est pas Evian ou Vittel (ou Jeju Water pour les fans de Korean). Air France a un meilleur champagne, etc.
Néanmoins, si on regarde les fondamentaux (siège incliné vs siège toboggan, service personnalisé vs service à la cantinière, présence continue en cabine vs bar au galley, niveau d'amenities càd trousse femme ou homme-pyjama-matelas-écouteurs pro vs trousse unisex-ecouteurs plastics, accueil et service en appelant par le nom vs anonymat de tous y compris du PNC...) on constate qu'Air France est resté un cran en arrière là où tant d'autres compagnies d'abord asiatiques et du Golfe, désormais américaines et européennes (offre Swiss et dernières évolutions des cabines Luft) ont progressé énormément. Et je ne parle pas de la configuration COI d'AF qui est encore plus faible... mais finalement plus acceptable car à prix réduit (bref elle vaut une bonne premium).
AF promet de nouveaux sièges en 2014 (comprendre 2015 pour que la flotte soit équipée et ne pas compter sur une amélioration dans les A380 ça coûtera trop cher en recablage et on est condamné à voyager en toboggan sur ces avions). On verra donc si enfin ça s' améliore ou si ça reste prétentieux sans raison. D'ici là, testez d'autres compagnies, par exemple depuis Londres où les prix sont très souvent moins chers. Pour que chacun se fasse son propre avis.

HappyFlight replied Translate

De part mon ancien métier j'ai eu l'occasion d'en tester quelques-unes. Je dois avouer que je trouve qu'elle est fréquemment critiquée de manière exagérée.
Quand je l'ai essayé je m'attendais pas du tout à ça.

Après j'avoue je suis le premier à critiquer le manque de réactivité de la part du transporteur, avec leur plan transform....

Dans l'article "vers une offre intelligente", j'avais écrits

"Au final que dire ? Même si je félicite AF qui se bouge enfin, la compagnie réagit une fois de plus avec quelques années de retard (comme les full flat-bed en biz). La plupart des nouveautés ne sont finalement qu’une mise à niveau par rapport à la concurrence Asiatique et du Moyen-orient."

leoline replied Translate

Je partage pleinement l avis de Benjamin sur AF on pourrait rajouter les repas chauds sur les moyens courriers la fausse classe affaire sur l Europe et le moyen orient bref toujours un RER (B) de retard !! des changements permanent de codes marketing depuis les vols vacances en 1970 a aujourd hui !!!

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