Comfort, efficiency and service. Bravo!

Review of Pillowa about the flight Qantas Airways between Sydney and Melbourne on 07/12/2014 in Economy
Pillowa QF / QFA SYD / MEL
Note: This review is about an experience that happened more than 3 years ago.

After a violent thunderstorm completely halted air traffic at the Sydney Airport, my flight was delayed by an hour. Qantas' customer counter was packed. The staff was always cheerful and showed a sense of humor. There were frequent announcements in the terminal to keep the customers informed. The crew was fresh—they were starting their workday with this flight. Boarding in the terminal was also done by 2 members of the flight crew. On board the plane the crew provided impeccable, cheerful service. The aircraft, a B737-800, was also perfect. After takeoff, there was a pleasant surprise: it was announced over the public address system that there would be a choice of two boxed meals, one hot and the other cold. Service began right after takeoff. Cold beverages, alcoholic or not, were free just like the hot beverages, of course. Before landing they offered us Lindt chocolate.

It was a nice surprise for me. 1 hour of flying and a choice of 2 meals. A flight with everything. The cheerful crew was helpful and professional. This was truly 5-star service in economy class!

Luggage was delivered in record time. Perfect throughout the entire route. For the record, Qantas is competing with Virgin Australia on this route.

Overall rating
5 / 5
Value (price + quality)
5 / 5
On the ground
Check-in and boarding
5 / 5
Management of luggage
5 / 5
On board
5 / 5
Costumer service
5 / 5
Your opinion of security
5 / 5
5 / 5
Was this review helpful?
By Pillowa, about Qantas Airways, , via its phone
Posted online by nikotine, on 7 December 2014
This review has been read 357 times
Flag this review
This review is also available in French.

Are you a representative of Qantas Airways and would like to reply to this review or be notified by email when reviews are published about your airline company? Please contact us!

  • Beaucoup de place pour les jambes!! Le siège est confortable. La cabine est propre et moderne.
  • Concernant l'IFE des écrans collectifs sont disponibles dans toute la cabine. Une série est...
  • 2 choix de plats, dont un chaud, sur un vol d'heure. BRAVO Qantas!!!!!!

Add a comment

Read Qantas Airways reviews