Kept confined in the plane

Review of nounouch about the flight Ukraine International Airlines between Dubai and Kiev Borispol on 22/02/2014 in Economy
nounouch PS / AUI DXB / KBP
Note: This review is about an experience that happened more than 3 years ago.

We boarded at 3:30 am and the flight was supposed to leave at 4:30 am, but we were kept on the plane for 5 h 30 min with no explanation and without air conditioning.

We had to complain to the hostesses to get them to take action.
The only thing the hostesses served us were glasses of water, and the explanation we were offered was that it was a problem with the weather, but because I could see other planes leaving I didn't believe that.

The hostesses kept out of sight to avoid having to provide any explanation.
The cabin crew on the plane couldn't speak English and were very unpleasant.
We departed at 8:30 am.

For a flight lasting 5 h 30 min, the seats were cramped. There was no entertainment on the plane and the meal was disgusting.
Additionally, there was no alternative meal option for those who don't eat pork.
Drinks were paid for, with the fizzy drinks and alcohol less expensive than the water.

The hostesses were simply absent. The toilets were dirty.
Excess baggage is charged at 75 euros per item, regardless of how many kilos it weighs.

For these reasons, this is a flight not to recommend. By the time we arrived in Ukraine, the Kiev to Paris flight had already departed . We had to continue on with Air France and pay excess baggage charges again. Luckily there were some French people present and they took our baggage with them so we didn't have to pay.

Overall rating
1 / 5
Value (price + quality)
1 / 5
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By nounouch, about Ukraine International Airlines, , close to Kremlin-bicêtre, Île-de-France, France
Posted online by HappyFlight, on 24 February 2014
This review has been read 1482 times
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This review is also available in French.

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