UIA AND THEIR DISGUSTING CUSTOMER SERVICE

Review of BJAMES about the flight Ukraine International Airlines between Cairo and Kiev Borispol on 15/02/2020 in Economy
BJAMES PS / AUI CAI / KBP

Cairo-Kiev-Gatwick. 15th Jan 2020

absolutely disgusting airline.

staff were horrendously rude to a few other passengers who calmly questioned the delay in boarding.

delayed on tarmac for an hour in Cairo...stopped in turkey due to 'compression problem'...2 hours there.

Obviously missed our connecting flight to Gatwick.
Stuck in Kiev airport for 10 hours (meal turned up 2 hours later than staff said so 20 meals sat behind the counter cold for 4 hours as passengers didnt know it was there after turning up at 12

staff onboard were ridiculously rude and abrupt to all passengers which with hindsight was a nice reflection of the condition of the plane which was tatty at best.

i thought it was a hidden camera show at one point as i've never seen "customer service" like it with one stewardess abruptly saying "What?" after a customer pressed the button to request water.

im 16stone and 6ft tall and felt shy asking for a coke after the stewardess approached me with a 'ready-to-fight' look on her face.
Clearly hard as nails and not to be messed with.

Suffice to say even if the ticket from Gatwick to Cairo was £100 id never fly with them again and advise avoiding this airline like the plague. Hands down the worst airline iv ever flown with...including the African interior services.

General
Overall rating
1 / 5
Value (price + quality)
2 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
2 / 5
On board
Comfort
1 / 5
Costumer service
1 / 5
Your opinion of security
2 / 5
Food
1 / 5
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By BJAMES, about Ukraine International Airlines,
Posted online by admin, on 17 February 2020, view original version
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