Review of Don't Fly Ukrainian about the flight Ukraine International Airlines between Toronto Lester B. Pearson Intl and Teheran Imam Khomeini on 19/01/2019 in Economy
Don't Fly Ukrainian PS / AUI YYZ / IKA

Forget this airline. Absolute worst experience, zero care, indifference, pure carelessness, and forced extortion to charge 66 Euros for carry-on bags deemed as additional checked-in baggage. These were the same carry-ons that were checked and passed at the originating flight using their own plane, using their own check-in crew, and that magically grew to be bigger than a new smaller size requirement on the second leg of a 1-stop flight in the middle of a transit. And oh - being told at the last second at time of boarding. They threatened people they could not let them get on the plane. 2-passengers were left there for 2 days and were forced to buy another ticket for missing the first flight because of not having a credit card to pay for the 66 euro charge. But somehow clearly figured out how to charge them for a new flight! And once you paid to have the bags tagged and be take under the plane nobody came to grab anything. You just continued to WALK INTO THE PLANE and carry on the bag anyway. And it gets better! The second-leg plane had even bigger overhead space than the first plane! The same bag that fit in the first plane fit even easier in the second plane! Not to mention elderly and disabled people were forced to climb stairs by there own and other passengers carrying their own stuff helped multiple people get into the plane - this is all happening in Kieve. What a great way to showcase who you really are.

Your airline and it's crew is nothing short of a mafia style cartel taking advantage of people in their most vulnerable state. Thugs, criminals, and charlatans at least don't give lip service about customer service.

Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
2 / 5
On board
2 / 5
Costumer service
1 / 5
Your opinion of security
3 / 5
1 / 5
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By Don't Fly Ukrainian, about Ukraine International Airlines,
Posted online by admin, on 20 February 2019, view original version
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