Lack of service

Review of Quintin about the flight Ukraine International Airlines between Kharkiv and Kiev Borispol on 31/08/2017 in Economy
Quintin PS / AUI HRK / KBP

To begin with the online check in doesn't make much sense.
When you book a seat you would be able to check in 14 days before departure. We managed to do so for the flight to our destination, but it seemed impossible for the return flight, even less than 14 days before this flight. When calling the UIA srvice desk and asking for an explanation they couldn't give a straight answer, and the employee never came back to me after she left me hanging on the phone to do some further inquiries of her own. The second time I called I got some b.s. explanation. Checking in for the return flight isn't possible before making your flight to your destination because in case you wouldn't make the first flight you would already be checked in for the return flight which you are not going to make... Like I said, b.s!!!

The flight itself had a delay of an hour, and asking a stewardess for the reason you don't get an answer but just a stupid smile.

Half the flights we made with UIA were delayed, and when having another option we wouldn't fly with them.

Overall rating
1 / 5
Value (price + quality)
2 / 5
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By Quintin, about Ukraine International Airlines, , close to Hungary
Posted online by admin, on 28 September 2017, view original version
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