Denied boarding due to airline ignorant of visa requirements. What is the swiftest and most effective way to get a full refund and damages incurred?

Review of Pseudo123 about the flight Ukraine International Airlines between Kiev Borispol and Milan Malpensa on 06/07/2017 in Economy
Pseudo123 PS / AUI KBP / MXP

What is the swiftest and most effective way to get a full refund and damages incurred?

These have got to be animals running this airline.

There is no ethical, professional or moral code attached to these heartless employees and workers of UIA. Boarding from Ukraine International Airlines to Milan to connect to another flight to Casablanca on July 6, 2017, was refused due to a bogus visa issue.

The Italian Embassy had told me I don’t need a transit visa. They also referred me to the European Union Visa code.

How can I resolve this with immediate effect?!

General
Overall rating
3 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
3 / 5
Management of luggage
1 / 5
On board
Comfort
3 / 5
Costumer service
1 / 5
Your opinion of security
3 / 5
Food
1 / 5
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By Pseudo123, about Ukraine International Airlines, , close to Ukraine
Posted online by Nicolas, on 17 July 2017, view original version
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