The most horrible in the world

Review of Ana1 about the flight Ukraine International Airlines PS055 between Kiev Borispol and Odessa on 27/12/2014 in Economy
Ana1 PS / AUI KBP / ODS

This is the most horrible experience I have had in my life, and for this I can not remain silent. I have never been in a situation like this before.

Me and my fiancee were travelling from London to Odessa, through Kiev.

Firstly, our plane was delayed from Kiev to Odessa untill 5 am next morning. We were waiting in the airport, without our bags for busses to come and pick us up.

There was only one bus to go to the hotel, therefore we waited for about 2-3 hours. When we finally arrived, we went to the hotel restaurant, where 1 waitress was serving about 50 people. She did not know what she was doing, and we waited for our food for 2 hours. We had 2-3 hours of sleep, and finally left for our flight at 3:30 am in the morning.

When we arrived to Odessa, we waited for our luggage, which never came, and this is right before New Year celebration ! Noone even thought of apologising to us, this was something normal for the employees apparently.

We came home on the 28th of December, instead of 27th, and just received the luggage yesterday (30th of December)

1) I have epilepsy, and my medicine was in the luggage. For those who know, you can not miss taking the medicine, otherwise you can have a seizure.
2) I have waited for my luggage for 3 days, which had presents and my belongings. I could not leave the house for 3 days.
3) My driver came to pick up the luggage, which wasn't even delivered to my house, and the employees refused to give it to him
4) No employees were available, and when I was trying to call, everyone was busy and not responsive
5) Noone was replying on my phone calls in Odessa airport.
6) My bag was delivered in a very bad condition.

I travel very often, it is in the nature of my job, and this is the worst travel travel experience in my life.

I will never fly with UIA again, and discourage you to do so.

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
Costumer service
1 / 5
Food
1 / 5
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By Ana1, about Ukraine International Airlines, , close to Ukraine
Posted online by HappyFlight, on 31 December 2014, view original version
This review has been read 317 times
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Eloy V. replied

Never travel with UIA! In may 2016 I booked a ticket from Amsterdam to Dubai via Kiev, scheduled on the 9th of august 2016. Yesterday I informed if it was possible to change my flight to 12th of august 2016 instead of the 9th. I was told it was possible. They would send me a link to confirm the change add an extra payment of 260 euros. They sent me the link, but I never confirmed. Later that day I decided not to change my flight because my company in Dubai needed my return as soon as possible. I sent an e-mail to UIA, stating that I would not make use of the change in schedule. Today, the 9th of august I wanted to check in with my ticket on Amsterdam airport, but my data were skipped from the ninth to the 12th of august. So I was not able to take my flight. They did the change of flight without my confirmation!! I never payed for the change. I tried to call UIA many times today from the airport. But either they were unreachable or they didn't speak English, or they simply disconnected. At Schiphol airport there was no responsable manager from UIA. There was no one to connect with. Finally, back in the city, I could get in touch with UIA. But the guy from UIA said that there were no available flights earlier than the 12th of august and I would have to pay 260 euros again.
Really: their system is fucked, their service is below zero, their approachability is lousy and they don't have respect for the customer. Please don't use UIA. It's a shame that this company is part of a country that applies for membership of the EU!

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