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No response for almost four months
My flight NY-Kyiv was delayed in last moment with no explanation. I had to find hotel in NY City in the middle of the night. It cost me $220. I wrote to UIA customer service twice asking for refund, but didn't get any response at all during almost four months. I tried to call to this company, but their associate told me they don't discuss any problems over the phone. They can do it only online and it takes up to 90 days. She confirmed that they got my letter and asked me to wait a few days for response. But I never heard anything back from this company. It was the worst service I ever had, and I will never use this company again.