Ukraine International Airlines

45 reviews - - Updated 14 hours ago
PS / AUI

Scam!!!



Airline website seems designed to foil you. Staff are scammers and will take your money

On-line boarding pass is available on the outward journey but for the return the website “locked up” and prevented us from retrieving the passes.

At the check in desk we were told we had to pay 15 euros EACH to get passes printed. They would not take payment at the desk and directed us to a non-existent ticket office to settle it. Not knowing what else to do we arrived at the gate and explained. They demanded cash. When we offered it they took it and one member ran off with it to “check all is OK”. No receipt, nothing. He literally ran away.

We were then told everything is OK and we can board. Still no receipt.

This is corruption and extortion, plain and simple. Crooked airline, crooked staff.

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Economy KBP - LGW 05/2019
Anna7003

Never Ever Think about Flying with UIA



The most terrible Airline I've ever seen. Other than not serving anything (Even Water and Tea, you have to pay for everything), We have tried to...

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Economy YYZ - IKA 02/2019 5 reactions
Amir G.

Please Never ever board UIA (Ukraine International Airlines). Respect yourself !



Fist of all : very bad food quality.
Second : The hosts speak english very bad.
Third : They charged me 50 pounds because of my one baggage in return flight, however they did not charge me on my first flight from Tehran to London ! I asked them(in London Gatwick airport from the person whom was responsible) why they had not charged me but they do on second leg? they did not answer me ! plus after my return flight I send an email to their headquarter in kiev and only they respond me the they will take a look at this case and will answer me soon. Now, its been long time(over 3 month) and no response !!

Please never ever board UIA (Ukraine International Airlines). respect yourself !

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Economy IKA - LGW 12/2018
Sh1339

Horrible experience



The worst airline ever. Tactless rude workers at the gate. I was transporting an expensive art work to the exhibition and was out of the size for 10 cm. Employees proposed me to fold it into four parts and put into the backpack, or to leave it in a trash. They were enjoying the situation. I am disgusted and pissed on that company.

Second my experience with them is that they cancelled my back flight because I was late on the second part of my first flight, without letting me know. They refused to pay me the road back and were saying that this is my fault. I had to travel via bus one day longer because of them. And they stay ok with the situation, like no fault at all.

I recommend to avoid that horrible airline. Ukrainian service is Worst ever.

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Economy VNO - MUC 10/2018
Lena Tkachenka

lost luggage every time!!!



My name is Aleksandra. I bought a ticket from UIA (Mexico City-Toronto-Kiev on July 9, 2018) and back (Kiev-Toronto-Mexico City on September 19...

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Economy KBP - MEX 09/2018 3 reactions
AleksaPokolenie

The worst airlines!



Ukrainian airlines review First of all they gave one seat to 3 different guys ! I guess thats ok , it could happen in any airlines but 3 individuals...

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Economy JFK - KBP 08/2018 2 reactions
Antonio perelman

Worst airline i've ever travelled with



On June 23rd we flew from Budapest to Odessa, having to change in Kiev, where our flight was delayed. The big shock was arriving at Budapest airport...

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Economy ODS - BUD 06/2018 6 reactions
stanor

No response for almost four months



My flight NY-Kyiv was delayed in last moment with no explanation. I had to find hotel in NY City in the middle of the night. It cost me $220. I wrote to UIA customer service twice asking for refund, but didn't get any response at all during almost four months. I tried to call to this company, but their associate told me they don't discuss any problems over the phone. They can do it only online and it takes up to 90 days. She confirmed that they got my letter and asked me to wait a few days for response. But I never heard anything back from this company. It was the worst service I ever had, and I will never use this company again.

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Economy JFK - KBP 07/2017
Oliakh

TERRIBLE



I will not comment about the bad services of the airlines since you can read lots of reviews about this. My complaint is more about the insufficient management and indifference of the cabin crew against an uncomfortable situation created by passengers. On 15th of september I flied from NY to Kiev in a plane full of Hasidic rabbis who are extremely unrespectful people, they were not sitting at their place, gathering at the exit gate to pray where I was sitting,walking around continuously, singing as if it was their private plane. They were still standing still and getting their cabin bagage while we were landing! The problem is that the crew did not seem any interest to manage the situation, except one lady to whom I asked to take control but she was too delicate to warn them so I had to argue with these people for 10 hours because they were jeopardising our safety standing at the exit gate, disturbing me by continuously passing in front me, making rumour and didn't let me sleep. THIS COMPANY DOESN'T CARE ABOUT THE COMFORT OR SAFETY OF THEIR PASSENGERS. SPEECHLESS!

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Economy JFK - IEV 09/2017
EKİN
Write your review

45 traveler reviews

Overall rating

1,44 / 5
1.44 stars over 5 - Based on 25 customers reviews
5 stars
4%
4
8%
3
8%
2
4%
1
77%

Ranking

71

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Ratings summary

Value (price + quality) 1,92 / 5
Comfort 1,77 / 5
Costumer service 1,48 / 5
Your opinion of security 2,05 / 5
Food 1,5 / 5
Management of luggage 1,77 / 5
Comfort 1,77 / 5
Detailed ratings »

Opinions about Ukraine International Airlines

Author Title Rating
stanor Worst airline i've ever travelled with 1/5
AleksaPokolenie lost luggage every time!!! 1/5
Amir G. Never Ever Think about Flying with UIA 1/5
Opinions about Ukraine International Airlines

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