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Review of Sorcy about the flight Bangkok Airways between Phuket and Bangkok on 04/12/2013 in Economy
Sorcy PG / BKP HKT / BKK
Note: This review is about an experience that happened more than 3 years ago.

Phuket->Bangkok, then Bangkok -> Paris with Thaï Airways

I took a risk with only 50min interconnection time. I picked the 2 flights separetly.
What They did for me that blew my mind :

- Lady at check-in shared her iphone's 3G connection with me, creating a Wifi so I can retrieve my boarding pass (whow!)
- Other Lady at boarding gate switched my seat to 1C so I can leave the plane 1st to catch my other flight at Bangkok (Okay !)
- Arriving on Bangkok's tarmac, a private mini-bus (10 seats) with a dedicated agent (she was hanging a pannel with my name/flight) to bring me quicker to Thaï's gate (Indiana Jones' music in my head at that moment cause only 18 min left...)
- Finally she escorted me to my international's boarding gate just in time (13 min before official take off time)
- She handled my luggage and replied : "If it's too short, I'll send it on tomorrow morning's 1st flight to Paris and it will be shipped to your home" => Impressed

"One does not simply catch a flight with a short interconnection time" -> "Challenge Accepted"

Bangkok Airways Thanks for this huge service, Hope my country's national company will someday looks like this ...

General
Overall rating
4 / 5
Value (price + quality)
4 / 5
On the ground
Check-in and boarding
5 / 5
Management of luggage
5 / 5
On board
Comfort
4 / 5
Costumer service
5 / 5
Your opinion of security
4 / 5
Food
3 / 5
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By Sorcy, about Bangkok Airways, , close to Montmorency, Île-de-France, France
Posted online by HappyFlight, on 13 December 2013, view original version
This review has been read 22 times
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AirNapoleon replied

Hi Sorcy !
I took a BK airxays flight from Phuket to Bangkok last monday, also with an international connection afterwards (but more time, around 90 min). Got great service from the check-in and crew, Luggage was tagged diretly to Paris and they accepted a CIQ departure event if I had no printed ticket for the international flight. Bangkok Airlines is really caring about its customers...

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