Airplane changed course! But the airline is great!

Review of francoiscc about the flight Porter Airlines PD252 between Ottawa and Toronto City Centre on 11/06/2014 in Economy
francoiscc PD / POE YOW / YTZ
Note: This review is about an experience that happened more than 3 years ago.

We arrived two hours early at the airport.
Checking our luggage was quick, as was going through customs, which took us less than five minutes. The flight was supposed to last one hour.

The airplane was a Bombarier Q400, with the seats arranged in 2-2. The seats were in leather and were comfortable. The safety instructions were given in English and French. Still, the flight attendants were not Francophone, though they made an effort to try to understand us. Before departure, they announced that due to turbulence, in-flight service would be reduced to the maximum—only a snack would be distributed and bottles of water would be given for those who asked. I noticed a flight attendant made two passengers who were in the last row of the plane change their seats. I realized, then, that this was so that they could sit and eat in those seats.

The flight went rather well. We were near the back of the plane, which was very silent for a propeller-driven plane.

After one hour of flight, they informed us that meteorological conditions would not allow us to land, so we would have to wait. Ten minutes later, they announced that meteorological conditions were not improving, so we would have to turn back towards our point of departure, at Ottawa.

On the way back, weather conditions also got worse in Ottawa and we landed under strong turbulence.

Porter gave all passengers access to their Lounge and a choice of leaving on the next day.

They initially offered us a flight at night, but there would probably be seats available on the flights leaving at 3 p.m. if some passengers did not show up.

One hour later, I asked if it would be possible for us to get on an earlier flight. We ended up placed in a flight that departed 20 minutes afterwards.
The transit chief immediately called the baggage service to make sure our bags would board on time.

The flight was mainly used by business people, who really appreciated that Porter lands at the Toronto City airport (which was built over water) instead of at the Toronto Pearson international airport.

The flight was very pleasant. Unfortunately, our seats were next to the propeller, increasing the noise. They served a small snack and all drinks were served in real glasses—a small detail that is important in our overall impression of the flight.
Arriving in Toronto, we found out that there was no gate available to park the airplane and so we had to wait inside for about 30 minutes.

To conclude, disembarking and baggage claim were quick.

Overall rating
4 / 5
Value (price + quality)
5 / 5
On the ground
Check-in and boarding
4 / 5
Management of luggage
5 / 5
On board
4 / 5
Costumer service
5 / 5
Your opinion of security
5 / 5
4 / 5
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By francoiscc, about Porter Airlines, , close to United States
Posted online by HappyFlight, on 12 June 2014
This review has been read 52 times
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This review is also available in French.

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  • Flight pictures #1
  • Collation sur le premier vol
  • Flight pictures #3
  • Flight pictures #4
  • collation sur le second vol.
  • Lounge Porter à Ottawa

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