Austrian : Vienna - Paris Charles De Gaulle

4 reviews - - Updated 23 hours ago
OS / AUA VIE / CDG
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4 traveler reviews

Overall rating

3 / 5
3 stars over 5 - Based on 2 customers reviews
5 stars
33%
4
33%
3
0%
2
0%
1
33%

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Ratings summary

Value (price + quality) 3,5 / 5
Comfort 4 / 5
Costumer service 3,5 / 5
Your opinion of security 4 / 5
Food 2 / 5
Management of luggage 2 / 5
Comfort 4 / 5
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Overbooking - OS 7117 flight



Overbooking done with no scruples. Apparently this airline has a bad reputation (this information was provided by the staff at the airport, who affirmed that this airline has a reputation for that). Boarding was close (two other passengers, traveling from the other side of the world, had a flight delay - imagine their joy when they learned that the last flight of the day that was supposed to take them to Paris had left without them). We finally gave the places to these two people since we were on standby with our tickets.

Online check-in wasn't available in advance, so it was impossible to avoid the endemic problem in airlines: over-booking.

Otherwise the flight and the service were good. However, I want to warn you that this airline regularly overbooks flights, preferring to leave people ("customers") in a bad situation rather than trying to inform them. In my opinion it's an outrageous practice. You can't randomly play with your customers' schedules like that. There are serious consequences.
Thank you for reading my review.
A.

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Economy VIE - CDG More than 2 years 2 reactions 57 views
antoine.lippens

Excellent airline



So, apart from a French passenger playing with his mobile while landing and therefore calling for a rather late steward's intervention, it was an...

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Tweet from the airline
Economy VIE - CDG More than 3 years 3 reactions 211 views
Mancini
Translate

" Best Airline Staff Service" in Europe



J'arrive à 5h40 à l'aéroport pour un départ à 7h05. Direction le terminal rénové d'Austrian. J'ai acheté le vol en partage de code avec Air France...

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Economy VIE - CDG 07/2015 7 reactions 89 views
francoiscc

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5 contacts

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In France

Phone: 0 820 816 816 (0.12€/min)
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