Austrian

47 reviews - - Updated 3 minutes ago
OS / AUA
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47 traveler reviews

Overall rating

4,25 / 5
4.25 stars over 5 - Based on 16 customers reviews
5 stars
47%
4
35%
3
6%
2
6%
1
6%

Ranking

2

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Ratings summary

Value (price + quality) 4,19 / 5
Comfort 4 / 5
Costumer service 4,33 / 5
Your opinion of security 4,8 / 5
Food 3,73 / 5
Management of luggage 4,9 / 5
Comfort 4 / 5
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Overbooking...



I flew from Geneva to Vienna and had a connecting flight there. At the airport in Geneva, I was very surprised to discover that I had no attributed seat because of overbooking!

As I was flying with a group, it was very important that I could take the flight. After a while and worry, I could get a seat. I think it is inacceptable that companies do overbooking. I was very disappointed because I had been always considering Austrian Airlines as a serious company...

Otherwise, the flight was good and the crew friendly. The snack was very modest (some biscuits) but it is OK for such a short flight.

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Economy GVA - VIE More than 3 years 1 reactions 4 views
SPP

Short and pleasant flight



As very often, I took Austrian Airlines to fly to Sarajevo. Austrian Airlines offers flights twice daily between Vienna and Sarajevo and there are a lot of connecting flights at Vienna Airport. The flight was on time, with a nice crew and a small snack on board. There was no specific entertainment, but as the flight is short, it is not necessary. And the landscapes are very nice! This flight was a connecting flight and I could find my luggage in Sarajevo without any problem.

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Economy VIE - SJJ More than 3 years 3 reactions 6 views
SPP

Nice flight above the Alps



I am used to travelling often with Austrian Airlines, a company I like very much. It was a first flight with a connecting flight in Vienna with 90 minutes to get the next flight.

As the flight was on time, there was no problem to catch the next plane.

The crew is always friendly and helpful, if you have questions.

We got some small snacks, which is not enough as a meal. This is why you have to buy at the airport some sandwiches or so before taking a short flight with Austrian Airlines.

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Economy GVA - VIE More than 3 years 3 reactions 7 views
SPP

A nice and very professional airline



This is a nice and very professional airline in all respects: Airbus A320, comfortable seats with sufficient legroom, a choice of snacks to choose...

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Reply from the airline
Economy VIE - SOF More than 3 years 2 reactions 33 views
chris_9088

A nice, attentive airline



This is an excellent airline; they were kind enough to allow us to check in despite the fact we were late arriving at the airport because of 10 km...

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Reply from the airline
Economy GVA - VIE More than 3 years 2 reactions 16 views
chris_9088

Overbooking - OS 7117 flight



Overbooking done with no scruples. Apparently this airline has a bad reputation (this information was provided by the staff at the airport, who affirmed that this airline has a reputation for that). Boarding was close (two other passengers, traveling from the other side of the world, had a flight delay - imagine their joy when they learned that the last flight of the day that was supposed to take them to Paris had left without them). We finally gave the places to these two people since we were on standby with our tickets.

Online check-in wasn't available in advance, so it was impossible to avoid the endemic problem in airlines: over-booking.

Otherwise the flight and the service were good. However, I want to warn you that this airline regularly overbooks flights, preferring to leave people ("customers") in a bad situation rather than trying to inform them. In my opinion it's an outrageous practice. You can't randomly play with your customers' schedules like that. There are serious consequences.
Thank you for reading my review.
A.

Read more about « Overbooking - OS 7117 flight »
Economy VIE - CDG More than 3 years 2 reactions 57 views
antoine.lippens

OS404 flight



I had never flown with this European airline. What's more, it was a small propeller plane. As we entered the cabin a stewardess in an Austrian...

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Economy LYS - VIE More than 3 years 1 reactions 53 views
Levoyageur

Very nice flight on a refurbished 767



After the first leg of the trip, from Nice to Vienna on a small Fokker 70, I arrived in a clean and spacious terminal at the Vienna airport. It's...

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Economy VIE - DEL More than 3 years 4 reactions 77 views
florentb

Good



Good flight with Austrian from Geneva to Vienna... Service was good, same for the stewardesses. Snack and apero also OK.

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Economy GVA - VIE More than 3 years 3 reactions 61 views
arktic

A great warm-up



Hello, For this vacation, we took the short Lyon-Vienna flight operated by Austrian, which offers direct flights in a Dash 8. The flight took off...

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Economy LYS - VIE More than 3 years 5 reactions 168 views
ItchyMumfy

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5 contacts

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In France

Phone: 0 820 816 816 (0.12€/min)
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