Never fly with this company

Review of ek4086 about the flight Austrian between Toronto Lester B. Pearson Intl and Vienna on 04/06/2016 in Economy
ek4086 OS / AUA YYZ / VIE

From Toronto (YYZ) to Tehran (IKA) via VIE with one hour connection time on June 5th and Return on June 30, from Isfahan (IFN) to YYZ via VIE with one hour connection time.

Flight from YYZ to VIE was good, but impolite and not friendly cabin crew. Food was good but not comparable with other airlines. Once we got to Vienna, we found out our other flights (next segment and return) have been canceled without any notice.

We only found out about cancellation at the gate in VIE; and again the most of the ground staff were impolite. Actually, we were informed that our next flights didn't exist anymore and they can put us on the next flight to IKA that will depart in 11 hours or transfer us to a Lufthansa flight. Also we would need to contact Turkish airlines at our destination to book our return tickets as they have an internal agreement with them.

Nobody apologized for what happened. We didn't even hear the word “Sorry” at least one time in VIE. Instead of that, one of the Austrian superintendent who was so rude said that they are not responsible to get us to our destination! Do you believe that! Maybe their responsibility is serving food to people.

We asked to talk to their manager. After she made the manager we could talk to him. He gave us the same attitude. He was rude, impolite, snobbish,... Again he didn't only say a simple sorry for what happened there.

Finally we convinced them to rebook us with Turkish at their desk. Please read other reviews, same stories have happened for other flights. They should be boycotted.
Never fly with austrian airlines.

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
On board
Comfort
1 / 5
Costumer service
1 / 5
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By ek4086, about Austrian, , close to Canada
Posted online by Nicolas, on 15 July 2016, view original version
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