Okay so first of all, all of the emails they sent me for check in and the instructions said to print my boarding pass and I go to print it and it says at the top “ this is not a boarding pass ”. So even before getting to the airport I was confused. Then I get to the airport and they have two people working to print boarding passes + check bags and one of the lines is only for plus customers which okay yeah makes sense right ? I was in a basically stationary line for 40 minutes waiting to get my boarding pass printed rather than walking around the interesting part of the airport. Doesn’t sound that bad but not a great experience, but then I leave the airport lounge to go board the flight and get to the gate where not a single official person is from the airline and no plane in sight. Here I am 8 minutes until departure and no information about a delay has been put out to the passengers. I understand if there’s a delay but at least let the people know what’s going on. Haven’t even gotten to the flight portion and I am not looking forward to it if it’s anything like this experience in the airport has been.
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