Czech Airlines CSA

29 reviews - - Updated 17 hours ago

Horrible Experience!

I am really displeased with the way Czech Airlines mismanaged my flight today and denied me a seat I had booked and paid for almost a month ago.
I had my boarding pass in hand and just before my amazed eyes, I was asked very rudely to step aside while two other passengers were given way and let on the plane. My calls for help - and later cries of frustration - got nowhere. Instead I was asked to take a flight the next day! I tried to explain that I had to be at work the next day to no avail.
The people from your airlines kept me waiting for almost two hours before sending me to the residence next to airport with food vouchers!

I am now feeling desperate and upset and experiencing serious panic attacks as I am not sure what is going to happen tomorrow. It seems to me that I have been trapped here in Prague and there is absolutely nothing I can do.
Who is going to compensate for all the emotional distress and professional as well as financial loss I am bearing?

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Economy PRG - ARN 07/2019

Seems Like a Regular Airline

For my return flight, although I bought my tickets with Air France but I got a discount by flying with its partner Sky team, Czech Airlines.

The flight itself was very calm and there was a lot of legroom, it was even warm on the plane. I wasn't cold.

On the other hand, snacks cost extra. Considering the price of the ticket, that's ridiculous

If you have to pay to drink or eat snacks, you might as well fly on a low-cost airline!

On this flight I was separated from my wife or would have hade to pay more to get a better seat.

The stewardess made no effort to find a solution.

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Economy PRG - CDG More than 3 years 14 views

One to stay well away from!

The worst airline I've ever had the occasion to use: no service onboard, flight delayed for 36 hours with no explanation or compensation, an open return ticket that's more expensive than with other airlines, a lack of transparency with respect to their procedures. Pay a bit more and avoid these air transport amateurs!

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Economy CDG - ICN More than 3 years 2 reactions 129 views


We got a ancient old Airbus A320. The cabin crew were awful. The light meal they serve is very nearly inedible. Otherwise the flight was fine.

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Economy CDG - PRG More than 3 years 1 reactions 115 views

Paris => Prague

An adequately comfortable internal flight lasting 1 h 45 min on board an Airbus 320.
Drink and morning pastries served on board.
Take reading material or something else to do on board because there's only a simple screen showing ads.
The crew only use Czech or English (same with the information provided to passengers).
Take-off and landing – in particular – smooth.
Good flight.

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Economy CDG - PRG More than 3 years 7 reactions 229 views

Geneve - Prague rescheduled

I went to Prague for a 3 days week-end but less than two weeks before departure my return flight was changed from Monday 5:30 p.m. to 7 a.m. !
I had finally to go back on the Sunday 5:30 p.m. staying only 2 instead of 3 days. What a pitty. Furthermore, be carefull when you reserve your ticket on the website of czeck airlines. I was debited twice (reimbursed one month later). On the positive tone, helpdesk of the company is easy to reach, friendly and efficient...

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Economy GVA - PRG More than 3 years 1 reactions 10 views

Vol satisfaisant mais l'embarquement inacceptable

Le personnel à bord était compétent et agréable mais les personnes responsables de l'embarquement n'ont pas fait monter d'abord les personnes avec des enfants en bas âge. Nous n'étions pas personnellement concernés mais quand j'ai fait la remarque après avoir vu une jeune mère au milieu d'une grande queue avec son bébé dans les bras le personnel était très désagréable.

Je voyage souvent en avion mais c'était la première fois que je voyais un tel manque de courtoisie et de compréhension.

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Economy CDG - PRG More than 3 years

Vol annulé: aucune réponse quand à la prise en charge éventuelle

Mon vol retour vers Paris (départ 15h) a été annulé le 12/06/2013. Czech airlines ne m'a proposé qu'un vol le lendemain à 20h alors que des compagnies proposait des vols le 12/06 à 20 h vers Paris.
Je suis donc resté bloqué à Prague une journée.
J'ai contacté Czech Airlines pour savoir si ils prenaient en charge les frais supplémentaires.
Ils m'ont orienté vers leur site Web pour renseigner un formulaire.
Malgré 3 tentatives, cela ne fonctionne pas. Je les ai contacté : ils ne veulent rien savoir: il faut se servir du site Web et puis c'est tout.
Résultat, je ne peux avoir de dédommagement ni de la compagnie ni de mon assurance qui me réclame une preuve du refus de la compagnie de me dédommager.
Aucun sens du service sur cette compagnie: à éviter

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Economy PRG - CDG More than 3 years 5 reactions 188 views
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29 traveler reviews

Overall rating

1 / 5
1 stars over 5 - Based on 2 customers reviews
5 stars

Ratings summary

Value (price + quality) 1,5 / 5
Comfort 1 / 5
Costumer service 1 / 5
Your opinion of security 1 / 5
Food 1 / 5
Management of luggage 1 / 5
Comfort 1 / 5
Detailed ratings »

Opinions about Czech Airlines CSA

Author Title Rating
SaraBinazir Horrible Experience! 1/5
Opinions about Czech Airlines CSA

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  • Arrivée - le vol voisin semble plus fun
  • Collation - on regrette l'offre payante des lowcosts
  • Publicité - on rigole quand même pas trop
  • Siège - on retrouve Air Napoléon
  • Avion - on s'installe au pied du siège AF