We were on the same flight & would be interested to know how you got on with your claim! We're still trying to claim compensation; they offered us half of the statutory entitlement & when we refused, have just increased this by £50. Don't know what to do next TBH, as I believe they've now lost the Olympic contract, and am worried they will fold or delay things to beyond March 2019 so they won't have to pay out!
Note: This review is about an experience that happened more than 2 years ago.
Don't even know where to begin. After a 3 hour delay due to extended maintanence we got on the plane which smelled with uncomfortable. Got on the runway and then stopped. We sat there for over an hour, before we found out the plane had a fault and we would have to wait to be towed off the runway. Messages from the pilot very difficult to understand. Staff were not rude but not overly apologetic.
Finally got off the plane to find out our flight originally meant to leave at 8am would leave at 2 the following morning meaning an 18 hour delay. Basically Enter Air thought it would be okay to put everyone on an old broken plane. Thankgod it never actually left the ground. 2am flight still left late. Flight home late too. Food options okay for a 4 hour flight. Sent off my compensation letter a month ago and heard nothing yet. Will never fly with them again.
General
Overall rating
2 / 5
2 / 5
Value (price + quality)
2 / 5
On the ground 2 / 5
Check-in and boarding
1 / 5
1 / 5
Management of luggage
1 / 5
1 / 5
On board
Comfort
2 / 5
2 / 5
Costumer service
2 / 5
2 / 5
Your opinion of security
4 / 5
4 / 5
Food
3 / 5
3 / 5
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By Amy smith, about Enter Air, , close to Leicester, England, United Kingdom, via its phone
Posted online by admin, on 29 September 2017, view original version
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Posted online by admin, on 29 September 2017, view original version
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