Pray that you don't get delayed.

Review of Grogs about the flight Enter Air between Kefalonia and Manchester on 20/06/2015 in Economy
Grogs OF / ENT EFL / MAN
Note: This review is about an experience that happened more than 3 years ago.

We booked a Cosmos holiday with all the family to Kefalonia Greece. Cosmos use the Polish airline Enter Air. We are regular flyers and have travelled all over the world but have never completed a review like this before.

Our return flight home ENT 418 was delayed by 10 hours. During the delay the company didn't provide updated information regarding the delay. We resorted to my son contacting a passenger over the Internet on the outbound flight to get information. The delay was caused by a faulty door and the flight took off and landed a number of times during the delay to test the faulty door. After numerous correspondence seeking compensation directly with company we turned to the Greek aviation authority who where told by Enter Air that the delay was caused by a bird (a lie) when we have it in writing from Enter Air that it was a technical fault.

Enter Air's view is that the circumstances were not within their control therefore we were not entitled to compensation. You are entitled to compensation for a technical fault. Please be aware that if you are delayed while flying with Enter Air you will not receive compensation as set out by the Civil Aviation Authority nor will you find a solicitor that will take on board your case, even at 25% plus fee. Yes the company is that bad.

Overall rating
3 / 5
Value (price + quality)
3 / 5
On the ground
Check-in and boarding
1 / 5
On board
Costumer service
1 / 5
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By Grogs, about Enter Air, , via its tablet
Posted online by Nicolas, on 7 April 2016, view original version
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Styggron replied

We have just flown with 'Enter Air' to Rhodes and back.Outbound from Manchester was fine-a mere few minutes late.Returning,however,involved an hour or so delay.It seems that 'Enter Air' pay less for depart/land fees,so,if a 'payer' airline needs to stick to its timetable,it will take 'Enter Air's' spot,and take off/land first.My wife said we appeared to circle Manchester Airport once before gaining permission to land.(She had window seat on our return flight).I wrote the 737-800's number down to check its age,but haven't yet found where I copied it.I think it had done many hours in the air.('bit like the family car going 'round the clock')The seats were a bit shiny and slippy,and one was conscious of regularly sitting upright to get comfortable again.No real gripes.....yet!!.. Mike/Linda.(Manchester)

LFamily replied

We are a family who have had similar problems with Enter Air. NEVER FLY WITH ENTER AIR - we are similarly embroiled in a claim for statutory EU flight compensation for a 6 hour delayed flight Aug 2017 Gatwick to Crete. They simply do not respond/deny responsibility although they should have paid without delay in accordance with European Law. Appalling company

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