I booked our holiday last year with Monarch Holidays, having been on the same holiday in 2014 and having been very satisfied with the flights with Monarch Airlines.
I found out a few months before the holiday that Monarch had sold some of their planes and our flights were now with the Polish charter line Enterair, and at a much more 'anti-social' hour in the case of the outgoing flight.
I was fairly unhappy about this, since the flight times and our satisfaction with Monarch Airlines had been important factors in our choice of tour operators.
I had never heard of Enterair so when I found out about the change I looked online for reviews on it.
What I found in the main were very negative reviews which left me with the impression that I would have been safer flying with a Kamikaze pilot.
The reason I am posting this review is to reassure other passengers flying with Enterair for the first time that the reviews I read were not an accurate reflection of what to expect from this airline. As regards the safety aspects and the expertise of the pilots and cabin staff, I felt completely confident and found the staff equal in competence to those of any British airline with which I have flown.
The choice of food and drink available in the flight was somewhat more limited than Monarch Airlines but was adequate. The cabin staff were pleasant, friendly and attentive, and while their grasp of the English language was not as good as that of the British staff of British airlines, it was fairly good, and quite sufficient to fulfil their roles well. The pilot kept passengers updated (in good English) on the progress of the flight, expected arrival time and environmental information.
The flights we used were ENT409 on 16th September 2015 and ENT410 on 7th October 2015. Both arrived early at the destination. On the return flight the temperature was uncomfortably warm, but to be fair I can remember having had the same problem on a couple of flights with British airlines.
There was good legroom and the seats were comfortable.
Bottom line - I would have no qualms about flying with Enterair again.
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