Not an airline to use again

Review of ENT 826 about the flight Enter Air ENT 826 between Nantes and Olbia on 11/07/2014 in Economy
Note: This review is about an experience that happened more than 3 years ago.

When we arrived in Nantes at 9:30 am to check our luggage they told us that the plane (an ENT 826) would be delayed due to a technical problem (the excuse is always a technical problem, it's true that it's better that the airline makes the passengers wait for 8 hours instead of returning empty).

The luggage was checked in and the takeoff was scheduled for 5 pm.
While we were waiting, the airline rented 2 cars to take us to a hotel where we could eat, rest and enjoy the pool (great).

Around 5 pm, we returned to the airport after having problems with traffic.
We arrived after 45 minutes on the bus.

It was announced that departure would be at 7:30 pm.
I asked at the counter and didn't find out anything good, they told me that the departure would be at 7:45 pm (another change).
The plane touched down in Nantes at 7:45 pm. Very few passengers got off the plane?

The luggage was loaded onto the plane.

As a result of all this, we had to wait for 8 hours with our 3 children (ages 3, 7 and 10).

The worst thing about the whole affair was than no one took responsibility for it, not even Look Voyage, with whom we made our reservations and who completely washed their hands of it and rudely denied responsibility; don't forget that air travel is subject to European Regulation N° 261/2004.

Overall rating
1 / 5
Value (price + quality)
1 / 5
Was this review helpful?

Most read opinions about Enter Air

By ENT 826, about Enter Air, , close to Saint-hilaire-du-harcouët, Basse-Normandie, France
Posted online by HappyFlight, on 5 September 2014
This review has been read 223 times
Flag this review
This review is also available in French.

Are you a representative of Enter Air and would like to reply to this review or be notified by email when reviews are published about your airline company? Please contact us!

2 comments RSS Comments

Love is in the Air replied Translate

Vous devez vous tourner vers EnterAir et non Look Voyage. Utilisez justement cette règlementation européenne pour recevoir l'indemnité qui vous est due vu qu'EnterAir est une compagnie européenne.

Bon courage dans vos démarches. Ne jetez aucun papier, aucun justificatif. Faites des photocopies de tout.

Add a comment

Read Enter Air reviews