Air New Zealand

25 reviews - - Updated 3 hours ago
NZ / ANZ
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25 traveler reviews

Overall rating

3,65 / 5
3.65 stars over 5 - Based on 20 customers reviews
5 stars
25%
4
45%
3
10%
2
10%
1
10%

Ranking

23

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Ratings summary

Value (price + quality) 3,4 / 5
Comfort 4,06 / 5
Costumer service 3,82 / 5
Your opinion of security 4,24 / 5
Food 3,67 / 5
Management of luggage 3,94 / 5
Comfort 4,06 / 5
Detailed ratings »

Opinions about Air New Zealand

Author Title Rating
aussenac_c A perfect one-hour trip 5/5
SMilano A superb flight aboard a lawnmower! 4/5
aussenac_c A perfect voyage aboard a new plane 5/5
Opinions about Air New Zealand

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Incompetent



Prague-London-LAX-Papeete flight. - It was impossible to check in online. - In Prague it was impossible to get boarding passes for the London-LAX...

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Economy PRG - PPT 07/2015 2 reactions 47 views
jamaisplusNZ

Great flight



On the ground, the baggage check-in went well and the boarding was a little early compared to the takeoff time (1h15min before takeoff). The seats...

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Economy LHR - LAX More than 2 years 3 reactions 74 views
Hael

Once again very satisfied



Domestic, two-hour flight from Queenstown, in the Southern island, to Auckland. The plane as a brand new and very clean Airbus A-320. Check-in was...

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Economy ZQN - AKL 07/2015 3 reactions 44 views
matthieu

Flight attendants unhappy?



I am a frequent traveller between Europe and California, double Gold status with two Star Alliance programs, as well as One World. I really like...

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Economy LAX - LHR 03/2015 1 reactions 16 views
mx123

A good experience



This was an 11-hour flight from Hong Kong to Auckland with Air New Zealand. The cabin crew were very nice and the plane was undeniably clean.

The safety demonstration on the personal video screen raised a big smile as it was done in the style of the Lord of the Rings and the Hobbit, which was a very nice idea.

The food was pretty good and there was a wide choice of New World wines. The take-off and landing were very gentle and absolutely on time, and the biosecurity forms we had to fill out before landing in Auckland were explained well by the cabin crew.

The pilots regularly making announcements advising passengers to look through the window in order to see wonderful scenery was a nice bonus. It was actually Manila by night, but unfortunately I was seated in the central seats.

It was very quick disembarking. One negative point: it really was very cold onboard the plane, despite the blankets provided to all passengers by the cabin crew.

In conclusion, Air New Zealand do what they do to a high standard and with professionalism.

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Economy HKG - AKL 03/2015 2 reactions 37 views
matthieu

A pleasant flight, but with a significant delay



Overall the trip was comfortable, but unfortunately we were delayed in Auckland for 2 hours because of a technical problem. The problem was fixed and the whole crew apologized sincerely. During the wait we were able to have some refreshments, which made the delay more enjoyable. Since there isn't an Air New Zealand counter at the Auckland airport anymore, all the baggage check-in is done with terminals. These are relatively easy to use if you travel a lot, but don't hesitate to ask for help from the stewardess in charge of the area.

As for the flight, everything went well. The conveniences, such as the in-flight entertainment, were perfect, just like the service of the flight crew.

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Economy AKL - PVG 03/2015 2 reactions 20 views
aussenac_c

A perfect one-hour trip



This was a one-hour trip aboard an Air New Zealand A-320 to catch my connecting flight in Auckland. The overall experience of the flight was very...

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Economy WLG - AKL 03/2015 42 reactions 49 views
aussenac_c

A superb flight aboard a lawnmower!



Standard ATR 2-2 configuration Very comfortable pitch! I had more room than on a long-haul flight! The meal service consisted of a biscuit and a...

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Economy NPE - AKL 02/2015 42 reactions 111 views
SMilano

A perfect voyage aboard a new plane



This was my first experience of Air New Zealand's new 787-900. The plane was simply perfect. It was clear to see that it was obviously new. The...

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Economy PVG - AKL 01/2015 27 reactions 102 views
aussenac_c

A pleasant and comfortable trip



Departure was from the Auckland Airport, where I had to go to from the domestic terminal to the international terminal (following the lines on the floor) but a shuttle was also available if I hadn't wanted to walk.

The airport was very nice and the departure lounge was very welcoming. Security, which I passed through in only a few minutes, deserves special mention.
When it came to the flight, I found myself on one of Air New Zealand's "old" Boeing 777s. You could see that the plane had logged some flight time but the essentials were there: legroom and a wide variety of movies and series on demand.

What's more, the flight crew was attentive to our smallest need and the food was just as good as that on some of the major airlines.

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Economy AKL - PVG More than 2 years 1 reactions 8 views
aussenac_c

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2 contacts

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Sales  United Kingdom

Phone: 020 8600 7600

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Sales  France

Phone: 0800 90 77 12

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