I will never use this airline again

Review of mashimoro about the flight Air Macau between Macao and Paris Charles De Gaulle on 04/09/2009 in Economy
mashimoro NX / AMU MFM / CDG
Note: This review is about an experience that happened more than 3 years ago.

Security: For my return flight I was supposed to take a Macao-Beijing flight and then a Beijing-Paris flight, with a 2-hour layover in between. Air Macao canceled the Macao-Beijing flight, which resulted in my waiting in the airport for 10 hours and missing my Beijing-Paris flight. I had a 16-hour layover and although the airline promised me a night at a hotel once in Beijing, it never happened, there was no compensation. All of this is to say that I will never use this airline again and I strongly discourage anyone else from using it either.

General
Overall rating
1.5 / 5
On board
Comfort
1.5 / 5
Costumer service
1 / 5
Your opinion of security
3 / 5
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By mashimoro, about Air Macau,
Posted online by Florian de What The Flight, on 9 September 2009
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This review is also available in French.

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Barroudeur replied Translate

Je suis un habitué des lignes Air Macau et je n'ai jamais eu aucun problème avec cette compagnie. Il est vrai qu'en Asie, il arrive souvent que certains vols soient annulés mais par forcément du à la compagnie. Dernièrement, j'ai voyagé avec Bangkok airways qui m'a perdu mon bagage pour finalement me le livrer un jour plus tard, sans excuse ni dédommagement alors que cette compagnie est super bien cotée. Ça ne doit pas être dans les habitudes asiatiques que de s'excuser. Air France ne vaut pas mieux à ce niveau!

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