First, they required you to show up at the counter three days before departure to pay in cash (debit cards were not accepted) in local currency. Then there was an impression of total disorganization: unexplained delay with no information and no display of the departure gate and time. The flight was OK, the impression of security was maintained. On arrival: no luggage. Had it been lost? Forgotten? The ground crew was completely indifferent and acted as if it was completely normal to show up without luggage. After 5 visits to the airport in 2 days and countless arguments, the luggage miraculously reappeared without an explanation or an excuse.
Never again with Merpati.
Are you a representative of Merpati Nusantara and would like to reply to this review or be notified by email when reviews are published about your airline company? Please contact us!