Appalling

Review of reallysogood about the flight Merpati Nusantara MZ between Bali and Labuan Bajo on 21/06/2013 in Economy
reallysogood MZ / MNA DPS / LBJ
Note: This review is about an experience that happened more than 3 years ago.

First, they required you to show up at the counter three days before departure to pay in cash (debit cards were not accepted) in local currency. Then there was an impression of total disorganization: unexplained delay with no information and no display of the departure gate and time. The flight was OK, the impression of security was maintained. On arrival: no luggage. Had it been lost? Forgotten? The ground crew was completely indifferent and acted as if it was completely normal to show up without luggage. After 5 visits to the airport in 2 days and countless arguments, the luggage miraculously reappeared without an explanation or an excuse.
Never again with Merpati.

General
Overall rating
2 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
Comfort
3 / 5
Costumer service
1 / 5
Your opinion of security
4 / 5
Food
1 / 5
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By reallysogood, about Merpati Nusantara, , close to Indonesia
Posted online by Florian de What The Flight, on 4 July 2013
This review has been read 107 times
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This review is also available in French.

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