Merpati Nusantara

6 reviews - - Updated on 20 June 2016
MZ / MNA
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6 traveler reviews

Overall rating

2 / 5
2 stars over 5 - Based on 2 customers reviews
5 stars
0%
4
25%
3
25%
2
50%
1
0%

Ratings summary

Value (price + quality) 1 / 5
Comfort 3,5 / 5
Costumer service 1,5 / 5
Your opinion of security 3,5 / 5
Food 1 / 5
Management of luggage 1 / 5
Comfort 3,5 / 5
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Appalling



First, they required you to show up at the counter three days before departure to pay in cash (debit cards were not accepted) in local currency. Then there was an impression of total disorganization: unexplained delay with no information and no display of the departure gate and time. The flight was OK, the impression of security was maintained. On arrival: no luggage. Had it been lost? Forgotten? The ground crew was completely indifferent and acted as if it was completely normal to show up without luggage. After 5 visits to the airport in 2 days and countless arguments, the luggage miraculously reappeared without an explanation or an excuse.
Never again with Merpati.

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Economy DPS - LBJ More than 3 years 3 reactions 107 views
reallysogood

The airline lost our luggage and then didn't care.



The flight was fine but there was a delay without any information provided.
When we arrived, 6 or 7 passengers didn't have their luggage.
Merpati's "representative" didn't give a hoot about us. And we had to stand there like idiots, stuck without any luggage, and Merpati didn't care.
I will never again use this airline and I do not recommend it.
Say no to Merpati!

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Economy DPS - LBJ More than 3 years 3 reactions 64 views
sogood

A nice trip but take care



This was an interior flight in Indonesia between Bali and Lombok that lasted 1 hour. The plane seemed new and the security seemed OK. There were no major problems. The crew was attentive and nice. However, a warning: if a company is banned by the EU there must be a reason. All I know is that I'm still alive and so is my friend.

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Economy DPS - AMI More than 3 years 3 reactions 197 views
Pierr56

Indonesian airlines were blacklisted so I took charters



The Indonesian airlines were blacklisted so I took charters via airlines based in France, in hindsight I think I was safe, but some things make me uneasy.

Chinese twin-motor plane made in Xi'an, the plane seemed recent both outside and inside. To satisfy some people, I'll say that the tires were close to being full.
It was a change from the A380, of course, but it was comfortable. There was no service, but this wasn't a long-haul flight. Takeoff and landing were on time and the contract was met. Thank you, Merpati.

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Economy LBJ - DPS More than 3 years 2 reactions
chub93
Translate


Général: Ce qui gêne le plus : savoir qu'on vole sur une blacklistée... A part ça, ça va! Confort: Classe éco, vol de 30 minutes... Ça va, quoi! On...

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Economy DPS - AMI More than 3 years 6 reactions
xdrive