horrible

Review of vel about the flight China Eastern Airlines between Brisbane and Frankfurt on 01/05/2019 in Economy
vel MU / CES BNE / FRA

My wife and I flew from brisbane on 1st may to Frankfurt. The first leg to Shanghai was good. The second leg was pathetic, we booked window and aisle tickets for a reason as wife has a disability and when we got on plane we were told the seats were not available, "we booked to early" excuse me isnt that the purpose to book early was??My inflight console was broken and dint show anything, all was said was sorry..FFS 10hrs of nothing . Coming back to Brisbane was even worse!! first part to Shanghai was reasonable. Second leg back to Brisbane was a joke. The plane was scheduled on our iterary to leave 2200hrs, got to airport and saw it was leaving 1910hrs.. ok good we got there early, but we were never notified of flight change! The plane was a wreck! we got the seats we booked cos I insisted on it but my wifes seat didnt recline (broken) the food tray holder was broken on one side so had to be carefull when food was delivered not to drop it. and the usb port on info centre was broken.. its a wonder the plane actually flew at all.. NEVER,EVER AGAIN WITH THIS AIRLINE ..oh and one the leg to Shanghai we were offered a meal, sorry we only have fish??? they tried to say they ran out of beef and pork in the short walk up the aisle.. they did find 2 beef meals when I told them it was unacceptable treatment.
https://www.tripadvisor.com.au/ShowUserR...

General
Overall rating
1 / 5
Value (price + quality)
2 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
Comfort
1 / 5
Costumer service
1 / 5
Your opinion of security
1 / 5
Food
1 / 5
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By vel, about China Eastern Airlines,
Posted online by admin, on 26 May 2019, view original version
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