Worst roundtrip flight of my life

Review of galina26 about the flight China Eastern Airlines between New York Jfk and Sydney on 11/09/2012 in Economy
galina26 MU / CES JFK / SYD
Note: This review is about an experience that happened more than 3 years ago.

I'll never forget the nightmare.

I bought a round-trip ticket from China Eastern and they lost my luggage both times!
I arrived in Sydney, Australia with no fresh clothes or underwear and had to live that way in a hotel for 2 days before they finally found it. No apology, no money refunded.

Coming back home they lost my luggage again ! I'm still waiting for them to find my 2 bags, their phone numbers either are out of service or just keep ringing with no option to leave a message.

Besides having the worst phone service and losing my luggage constantly.
The plane is dirty, completely uncomfortable, puts pork in your vegetarian meals, the flight crew have terrible attitudes and were very rude, they only show Chinese commercials or Chinese movies with no subtitles, and yes the plane does have a certain putrid smell.

I couldn't listen to the radio because it only had Chinese artists, the films were all in Chinese with no dubbing, and there was absolutely nothing I could do on a 30 hour plane ride from New York to Sydney.

I even remember when they tried to hand me a burger and I told them I'd rather have some peanuts because I don't eat meat, they were so rude and told me to 'Just Try It.' I had to beg them for 2 bags of peanuts instead, which they handed me with such disdain.

I paid $1,100 of my hard-earned money (which was very hard to save) and got treated like a stowaway in a ship's cabin. It was absolutely dreadful and I urge anyone considering using their airline to please re-think it.
I'm never using them ever again!

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
Comfort
1 / 5
Costumer service
1 / 5
Your opinion of security
1 / 5
Food
1 / 5
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By galina26, about China Eastern Airlines, , close to New York, New York, United States
Posted online by HappyFlight, on 4 April 2014, view original version
This review has been read 41 times
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